Correspondence Support Officer
Royal Greenwich Council
Job Introduction
About Us
Royal Greenwich is a borough synonymous with first class modern services. Our vibrant, diverse communities span Greenwich town centre in the west, to Thamesmead in the east, from the Greenwich Peninsula in the north to Eltham in the south. Royal Greenwich has a reputation for combining ambition with delivery. We are on a journey towards a low carbon future and the sustainability agenda will influence all areas of the Council’s work.
This is an opportunity to play a key role in supporting us with shaping the Council’s ambitions for our future transport network.
You will need to bring energy, tenacity and strong communication skills to this role and a real sense of working collaboratively with wide range of service users.
About the Role
Working in our Transport Division as part of our demanding Programme and Improvement Team, we are recruiting a Correspondence Support Officer on a two year fixed term contract/secondment to support and help to co-ordinate all FOI’s, Complaints and Casework for the Transport Department. This includes Parking Services, Highways and Traffic, Public Realm and Transport Planning. This busy and demanding role is challenging, and you’ll need to have excellent customer service skills, be a great communicator with a sound understanding of complaint/FOI’s policies and procedures.
You will lead on the administration and collation of data, logging and maintaining spreadsheets for the processing of casework, FOI’s and complaints for the department. Working to tight deadlines, we are looking for a candidate with strong administration experience in complaint resolution, who can manage demanding workloads and liaise proactively and professionally with a wide range of teams and stakeholders. You will have a keen eye for detail with strong literacy skills.
For an informal discussion about this opportunity, please contact Sami McGinlay sami.mcginlay@royagreenwich.gov.uk
Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.
Advert Close: All vacancies close at midnight unless otherwise stated.
Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).
How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.
Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.
Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.
