Temporary Accommodation Move-on Officer

Job details

Salary: £37,028 to £38,957 per annum (inclusive of allowances)
Location: Civic Centre, Gravesend
Status: Permanent
Hours: 37 hours per week
Closing date: 20 April 2026
Proposed interview date 29 April 2026.

The role

As a Temporary Accommodation Move‑On Officer, you will support households living in temporary accommodation to secure suitable, long‑term housing. You will work directly with clients to build independence, maximise income, prevent repeat homelessness, and help them move on into stable accommodation across the private rented sector or social housing routes. This is a proactive, customer‑focused role that blends housing advice, property checks, partnership working and case management.
Key responsibilities
Support households in temporary accommodation to find and move into long‑term, suitable and affordable housing.
Provide practical, flexible support to help clients sustain their accommodation and reduce the risk of homelessness recurring.
Help clients access welfare benefits, maximise income, and engage with employment or training opportunities.
Carry out suitability and affordability assessments, inspect potential properties, and ensure compliance with HHSRS standards.
Assist clients with Universal Credit housing element applications and process deposits or rent in advance under the rent deposit scheme.
Offer advice on all housing options available, including the Housing Register and private rented sector opportunities.
Promote landlord incentive schemes and develop positive relationships with landlords to expand move‑on options.
Maintain accurate case records, issue formal decision letters, and ensure all safeguarding responsibilities are met.
Full details of duties can be found in the job description.

About you

We’re looking for someone who is confident, organised and highly motivated, with strong communication and interpersonal skills.
You will need excellent negotiation abilities, good IT skills, and the capacity to work under pressure while managing competing priorities. You’ll be able to solve problems effectively, pay close attention to detail, and build positive working relationships with colleagues, landlords and a diverse range of customers — including those who may be vulnerable or challenging to engage.
You should have experience providing housing advice or working in a related field such as social work, welfare benefits or debt advice, and be confident applying housing legislation, tenancy law and the Housing Health and Safety Rating System.
Experience in supporting vulnerable households, writing formal decision letters, and making decisions under Part 7 of the Housing Act 1996 is highly beneficial. A full driving licence is required for property visits.
For the full list of essential and desirable criteria, including qualifications and detailed knowledge requirements, please refer to the job description.

Working for Gravesham

We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Read more information about working for us
.

Benefits

A minimum of 25 days annual leave plus bank holidays.
Membership to Local Government Pension Scheme - Local Government Pension Scheme
Access to over 1000+ instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal VivUp.
Career development, training opportunities and access to e-learning
Access to eye care vouchers and VDU Glasses
External Occupational Health service
Cycle to Work Scheme
Hybrid working
Access to Employee Assistance Programme 24/7
Free parking

Important Information

Applicants must be able to demonstrate all essential requirements as listed in the job description.
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
We reserve the right to close this vacancy at any time prior to the closing date.
If you would like to have an informal discussion with the recruiting manager, please call Georgia Williamson on 01474 337711.

How to apply

Please send your CV and covering letter setting out why you are suitable to
recruitment@gravesham.gov.uk
by 20 April 2026.
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation in different format such as braille or large print, please contact the Human Resources Team on 01474 337374.

Job Profile

Download the job profile