IT Service Desk Technician (1st Line)

Job details

Salary: £25,575 to £28,532 per annum (inclusive of allowances)
Location: Civic Centre, Gravesend
Status: Permanent
Hours: 37 hours per week
Closing date: 14 June 2026

The role

Passionate about IT? Ready to turn that into a career?
If you’re enthusiastic about technology and thrive in a fast-paced, dynamic environment, we’d love to hear from you.
We’re looking for a highly motivated IT Service Desk Technician (1st line) to deliver first-class, customer-focused technical support to over 550 users.
As an IT Service Desk Technician (1st line) you’ll be the first point of contact and responsible for initial troubleshooting. You’ll handle queries via our service desk system, phone, email, Microsoft Teams, and in person.
You will be encouraged to continue your professional development by sitting certification-based training such as CompTIA certification pathways including A+, N+ and S+.
You’ll have excellent communication skills, being able to explain technical issues in plain English, and show empathy and patience with end users.

Skills and experience required

Basic Windows operating systems and hardware troubleshooting.
Excellent written and verbal communication skills.
Ability to work independently and as part of a team.
A fundamental understanding of network concepts such as LAN and Wi-Fi

Working for Gravesham

We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Read more information about working for us
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Benefits

A minimum of 25 days annual leave plus bank holidays.
Membership to Local Government Pension Scheme - Local Government Pension Scheme
Access to over 1000+ instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal VivUp.
Career development, training opportunities and access to e-learning
Access to eye care vouchers and VDU Glasses
External Occupational Health service
Cycle to Work Scheme
Access to Employee Assistance Programme 24/7
Free parking

Important Information

Applicants must be able to demonstrate all essential requirements as listed in the job description.
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
We reserve the right to close this vacancy at any time prior to the closing date.
If you would like to have an informal discussion with the recruiting manager, please call Sam Hunn on 01474 337225.
The proposed interview date for this role is 23 June 2026.

How to apply

You can now apply for this job via our online form. You will be asked to select the job you are applying for and upload a CV and supporting statement. You will also need to provide details of 2 references so please have these available when starting your application.
You should submit your application by 14 June 2026. We reserve the right to close this vacancy at any time prior to the closing date.
Apply for this job
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation in different format such as braille or large print, please contact the Human Resources Team on 01474 337374.

Job Profile

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