Job details

Salary:
£37,028 to £41,746 per annum (inclusive of allowances)
Location:
Civic Centre, Gravesend
Contract:
Permanent
Working Pattern:
Full-time
Hours:
37 hours per week.
Closing Date:
26 July 2026
Due to the nature of this role, this post is subject to a Standard check with the Disclosure and Barring Service (DBS).

The Role

This is an exciting time to join the Housing Service at Gravesham as it embarks on a programme of change, aspiring to provide the best possible service for our tenants.
Are you passionate about making a real difference in people’s lives? Do you thrive in a role where every day is different, and every challenge brings an opportunity to create positive change? If so, we want
you to join our amazing housing service!
As a Senior Housing Allocations Officer, you will be responsible for leading and developing the Housing Allocations Team to administer the Council’s Housing Register, including the allocation of accommodation within the Council’s own stock and nominations to partner registered providers, in accordance with the Housing Allocations Scheme under the support and guidance of the Housing Allocations & Voids Manager.
Potential candidates are likely to have a background in Housing Allocations and can demonstrate experience in handling housing register applications.
Interviews are going to be held in person, week commencing 28 July 2026.

About you

Experience in making decisions in accordance with council policy.
HNC/HND or equivalent (or working towards) in Housing.
Experience of dealing with difficult customers.
Experience of dealing with vulnerable customers with complex difficulties.
Ability to communicate complex information to a wide variety of audiences.
Excellent IT skills and experience of using a range of packages.
Excellent communications skills, both written and verbal.
Knowledge of MRI and Huume housing systems would be advantageous.
Please see attached Job description for full person specification.

Working for Gravesham

We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Read more information about working for us
.

Benefits

A minimum of 26 Days Annual Leave, plus paid bank holidays.
Membership to Local Government Pension Scheme - Local Government Pension Scheme
Access to over 1000+ instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal VivUp.
Career development, training opportunities and access to e-learning
Access to eye care vouchers and VDU Glasses
External Occupational Health service
Cycle to Work Scheme
Access to an employee assistance programme 24/7
Hybrid Working (minimum two days in the office per week)
Free parking
Octopus Electric Vehicles Salary Sacrifice Scheme

Important Information

Applicants must be able to demonstrate all essential requirements as listed in the job description.
We reserve the right to close this vacancy at any time prior to the closing date.
If you would like schedule an informal discussion with the recruiting manager, please email Housing Allocations & Voids Manager, Jay Nicholls on
jay.nicholls@gravesham.gov.uk
.

How to apply

We do not accept applications by email. You can apply for this job via our online form.
You will be asked to select the job you are applying for and upload a CV and supporting statement. You will also need to provide details of 2 references so please have these available when starting your application.
Apply for this job
You should submit your application by 26 July 2026. We reserve the right to close this vacancy at any time prior to the closing date.
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation in different format such as braille or large print, please contact the Human Resources Team on 01474 337374.

Job Profile

Senior Housing Allocations Officer Job Description