Job details

Salary: £57,126. to £63,395 per annum (inclusive of allowances)
Location: Civic Centre, Gravesend
Status: Permanent
Hours: 37 hours per week
Closing date: 19 July 2026
Proposed interview date 4 August 2026.
Due to the nature of this role, this post is subject to a Standard check with the Disclosure and Barring Service (DBS).

The role

Are you looking for your next career move? If so, we have an exciting opportunity for a Revenues and Benefits Manager to lead our Revenues and Benefits team.
We are seeking a Revenues & Benefits Manager to lead our high-performing Revenues and Benefits service.
Reporting to the Head of Service, you will provide strong leadership and management across the Revenues and Benefits teams, ensuring the delivery of key statutory services including Council Tax, Business Rates, Housing Benefit and Council Tax Reduction.
This is a pivotal management role, where you will drive service improvement, champion innovation and ensure services are delivered efficiently, effectively and in line with legislative requirements.

Key responsibilities

To lead and manage the teams to high performance standards and ensuring excellent service delivery
Oversee administration of Council Tax, Business Rates, Housing Benefit and Council Tax Reduction schemes
This role requires you to drive continuous improvement through innovation, performance management and service redesign.
You will need to work collaboratively across the organisation and with external partners including DWP and other agencies.

About you

You will be an inspirational and resilient leader with a collaborative approach.
We are looking for someone who is organised, proactive and able to manage competing priorities in a fast-paced environment.
You will have:
Significant experience of working in a Revenues & Benefits environment at management level for over 5 years
Strong leadership skills with the ability to motivate, develop and manage staff performance effectively
In-depth knowledge of Council Tax, Business Rates and/or Housing Benefit/Council Tax Reduction legislation
Excellent communication skills, with the ability to engage with senior stakeholders, Members and customers
Experience of managing performance, analysing data and driving service improvement
A strong understanding of local government and public sector environments
Strong level of basic education (including English and Maths) or an NVQ level 3 in a related field and/or 2 years qualitative experience

Working for Gravesham

We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Read more information about working for us
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Benefits

A minimum of 28 days annual leave plus bank holidays.
Membership to Local Government Pension Scheme - Local Government Pension Scheme
Access to over 1000+ instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal VivUp.
Career development, training opportunities and access to e-learning
Access to eye care vouchers and VDU Glasses
External Occupational Health service
Cycle to Work Scheme
Hybrid working
Access to Employee Assistance Programme 24/7
Free parking

Important Information

Applicants must be able to demonstrate all essential requirements as listed in the job description.
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
If you would like to have an informal discussion with the recruiting manager, please call Andrew Wilcock on 01474 337812.

How to apply

We do not accept applications by email. You can apply for this job via our online form.
You will be asked to select the job you are applying for and upload a CV and supporting statement. You will also need to provide details of 2 references so please have these available when starting your application.
Apply for this job
You should submit your application by 19 July 2026. We reserve the right to close this vacancy at any time prior to the closing date.
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation in different format such as braille or large print, please contact the Human Resources Team on 01474 337374.

Job Profile

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