Job details

Salary:
£40,177 to £43,111 per annum (inclusive of allowances)
Location:
Civic Centre, Gravesend
Working Pattern:
Full-time
Hours:
37 hours per week.
Closing Date:
6 September 2026
Due to the nature of this role, this post is subject to an Enhanced check with the Disclosure and Barring Service (DBS).

The Role

An exciting development opportunity within our Neighbourhood Housing Team.
Are you an experienced housing professional ready to take the next step in your career? We are looking for a motivated and capable colleague to join us as a Neighbourhood Team Leader and help us deliver excellent services for our tenants, leaseholders and communities.
This is a great opportunity to build on your housing experience and develop your leadership skills in a supportive environment. You may already be guiding colleagues, leading complex cases or stepping up when needed. Formal management experience is not essential; what matters most is your potential, commitment and enthusiasm for helping people and improving services.
As Neighbourhood Team Leader, you will:
Provide day-to-day support, supervision and guidance to Housing Officers.
Oversee complex ASB, tenancy and estate management cases.
Help deliver a responsive, high-quality and customer-focused neighbourhood service.
Contribute to performance management and continuous service improvement.
Work with colleagues and partners to achieve positive outcomes for residents and communities.
We are committed to investing in your development. The successful candidate will be required to complete the CIH Level 4 Certificate in Housing Management within 2 years of appointment, in line with the expectations set out in the Regulator of Social Housing’s Consumer Standards and the Social Housing (Regulation) Act 2023, supporting our commitment to professionalism, competence and high standards of service delivery.

About you

You will be able to demonstrate:
Experience in a housing or neighbourhood management environment for a social landlord
Strong knowledge of tenancy and estate management, including complex or sensitive casework.
The ability to support, guide and positively influence colleagues, with the potential to develop as a manager.
Clear communication skills and the ability to build effective relationships with residents, colleagues and partners.
A customer-focused approach and a commitment to delivering high-quality housing services.
The willingness and ability to complete the CIH Level 4 Certificate in Housing Management within two years of appointment.

Working for Gravesham

We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Read more information about working for us
.

Benefits

A minimum of 25 Days Annual Leave, plus paid bank holidays.
Membership to Local Government Pension Scheme - Local Government Pension Scheme
Access to over 1000+ instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal VivUp.
Career development, training opportunities and access to e-learning
Access to eye care vouchers and VDU Glasses
External Occupational Health service
Cycle to Work Scheme
Access to an employee assistance programme 24/7
Hybrid Working (minimum two days in the office per week)
Free parking
Octopus Electric Vehicles Salary Sacrifice Scheme

Important Information

Proposed interview date 20 September 2026.
Applicants must be able to demonstrate all essential requirements as listed in the job description.
If you would like schedule an informal discussion with the recruiting manager, please contact Errol Harris on 07920503235.
Local Government Reorganisation
In April 2028 Local government in Kent is moving to a new unitary council structure. If you join us now, you will be employed by Gravesham Borough Council in the first instance, but staff are expected to transfer to the new organisation under TUPE arrangements in April 2028. This means your continuity of employment and existing terms and conditions will be protected.

How to apply

We do not accept applications by email. You can apply for this job via our online form.
You will be asked to select the job you are applying for and upload a CV and supporting statement. You will also need to provide details of 2 references so please have these available when starting your application.
Apply for this job
You should submit your application by 6 September 2026. We reserve the right to close this vacancy at any time prior to the closing date.
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation in different format such as braille or large print, please contact the Human Resources Team on 01474 337374.

Job profile

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