Job details

Salary:
£28,988 to £36,363 per annum (inclusive of allowances) with progression after upon completion of a qualification you may progress up to £38,957
Location:
Civic Centre, Gravesend
Contract:
Permanent
Working Pattern:
Full time
Hours:
37 hours per week
Closing Date:
30 August 2026
Due to the nature of this role, this post is subject to an Enhanced check with the Disclosure and Barring Service (DBS).

The Role

This is an excellent opportunity for someone who is eager to start a career in Social Housing.
As a Neighbourhood Housing Officer, you will work within a team and be supported to learn key roles in social housing which includes, managing tenancies, helping to create safe and sustainable neighbourhoods. You will work closely with tenants, colleagues, and partner agencies to resolve issues, provide advice, and ensure that residents are able to maintain their homes safely.
We offer a competitive salary, alongside a comprehensive benefits package, including generous annual leave, pension scheme, and ongoing training with development opportunities to support your career growth. As this role requires travel across the borough, a full driving licence and access to your own vehicle is essential, and a mileage allowance will be provided in line with council policy.
Willingness to undertake relevant training and professional development within housing would be required.
This role is primarily community-based, with time spent in the office, visiting residents and neighbourhoods.
Following completion of initial training and once competence in the role has been demonstrated, there will be the opportunity for hybrid working of up to 2 days per week, subject to service needs.
This is a full-time, permanent role (37 hours per week) Working hours are:
Monday and Friday: 08:45 to 17:00
Tuesday, Wednesday and Thursday: 08:45 to 17:15
(daily working hours include scheduled breaks)
If you are committed, approachable, and ready to take the first step into a fulfilling and impactful career, we would welcome your application.

Essential qualifications/experience

Able to communicate confidently and effectively both verbally and in writing
Customer sevice skills with experience of engaging with people in a professional and positive manner.
Ability to work under pressure, prioritise workloads and work to deadlines
Ability to use computer systems including word processing, spreadsheets and other IT systems
Able to compile reports and deal with written correspondence, knowledge of Housing Law and Practice, working knowledge of ASB tools and powers and other relevant legislation.
Teamworking – ability to collaborate with colleagues while also working independently when required.
Confident IT skills such as basic Microsoft Office applications such as Outlook, Word, and Excel or similar.
Attention to detail – able to follow policies & procedures, maintain accurate records and handle information carefully.
Resilience and adaptability – able to remain calm and professional when dealing with challenging situations.
Other desireable but not essential:
Knowledge or interest in social housing, local government, or community services
Experience supporting vulnerable individuals or working in a support-based environment
Applicants should provide examples from previous work, education, or personal experience to demonstrate how they meet these skills.

Working for Gravesham

We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Read more information about working for us
.

Benefits

A generous holiday entitlement, plus paid bank holidays
Membership to Local Government Pension Scheme
Career development, training opportunities and access to e-learning
Access to eye care vouchers and VDU Glasses
External Occupational Health service
Cycle to Work Scheme
Access to EAP Services 24/7
Free parking
Octopus Electric Vehicles Salary Sacrifice Scheme

Important Information

Applicants must be able to demonstrate all essential requirements as listed in the job description.
We reserve the right to close this vacancy at any time prior to the closing date.
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
If you would like to have an informal discussion with the recruiting manager, please call Dawn Walster on 01474 337965.

How to apply

We do not accept applications by email. You can apply for this job via our online form.
You will be asked to select the job you are applying for and upload a CV and supporting statement. You will also need to provide details of 2 references so please have these available when starting your application.
Apply for this job
You should submit your application by 30 August 2026. We reserve the right to close this vacancy at any time prior to the closing date. If you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation in different format such as braille or large print, please contact the Human Resources Team on 01474 337374.

Job Profile

Neighbourhood Officer Job Description