Job details

Salary: £26,004 to £27,237 per annum (inclusive of allowances)
Location: Civic Centre, Gravesend
Status: Full time (permanent)
Hours: 37 hours per week
Closing date: 18 October 2026

The role

We are looking for a motivated individual with a ‘can-do’ attitude, appetite for learning, and excellent communication skills to join our Licensing Service.
The successful candidate will enjoy a varied and interesting administrative workload in this forward thinking and innovative team and play a key role in supporting the functions of the Gravesham and Medway Shared Licensing Service.
The council operates a Hybrid Working Policy where officers can work from home and attend the office on a minimum of two days per week, depending on their role and the needs of the service. The successful candidate will however be expected to attend the office on a more frequent basis initially for on-boarding and training.
Further details are contained in the accompanying Job Description and Person Specification.
Recording, processing, responding to and otherwise dealing with applications, complaints, enquiries or other requests for service appropriately, in a timely manner, and in accordance with relevant procedures, policy, guidance and legislation, etc. commensurate with their level of responsibility.
Assisting with the issuing of licences and ensuring that appropriate records, databases and registers are developed and maintained.
Meeting relevant targets and performance standards, relevant to the assigned duties in order to achieve high standards of service delivery.
Liaising and working in partnership with other council sections and teams, external agencies, trades, and any other relevant bodies in respect of licensing functions and other projects where their expertise will be of relevance and to ensure that all areas of work are satisfactorily progressed.
Attending and contributing to training, courses and seminars as required to improve and/or maintain competence in all areas.
Covering for other colleagues and carrying out other work within the team, as necessary.
Inputting information on databases, spreadsheets and other computer programmes, to collate statistics and generate data as required.
Carrying out general clerical tasks as required.
The post-holder’s duties will also include assisting with:
The preparation and production of reports or other documentation as required
Financial functions and processes, for example. collating financial and statistical information and processing orders and invoices where relevant and forwarding for authorisation
Developing and implementing policies and procedures relevant to the council’s licensing functions.
Keeping abreast of, and implementing, technical and legislative updates.
The design and production of guidance and other educational/promotional information and material.

About you

The successful candidate will have a good level of general education and have strong organisational, time management, communication and IT skills with a solution-focussed, attitude.
You will be a team-player, but also someone who is reliable and able to carry out administrative tasks under pressure and with minimum supervision in due course.
The ideal candidate will have previous experience of working in an administrative and/or local authority licensing position, hold a qualification in a relevant subject (e.g., licensing, admin, business, I.T., etc.) and have experience of using the IDOX Uniform software; however prior experience, qualifications and knowledge are not essential for the right person who is keen and able to learn, and undertake training as may be required.

Working for Gravesham

We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Read more information about working for us
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Benefits

A minimum of 23 Days Annual Leave, plus paid bank holidays.
Membership to Local Government Pension Scheme - Local Government Pension Scheme
Access to over 1000+ instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal VivUp.
Career development, training opportunities and access to e-learning
Access to eye care vouchers and VDU Glasses
External Occupational Health service
Cycle to Work Scheme
Access to an employee assistance programme 24/7
Hybrid Working (minimum two days in the office per week)
Free parking
Octopus Electric Vehicles Salary Sacrifice Scheme

Important Information

Applicants must be able to demonstrate all essential requirements as listed in the job description.
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
We reserve the right to close this vacancy at any time prior to the closing date.
If you would like to have an informal discussion with the recruiting manager please call Katie Honeywood on 01474 337434.
The proposed interview date for this role is 28 October 2026.

How to apply

You can apply for this job via our online form. You will be asked to select the job you are applying for and upload a CV and supporting statement. You will also need to provide details of 2 references so please have these available when starting your application.
You should submit your application by 18 October 2026. We reserve the right to close this vacancy at any time prior to the closing date.
Apply for this job
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation in different format such as braille or large print, please contact the Human Resources Team on 01474 337374.

Job Profile

Download the Licensing Assistant job description
.