Housing Business Administration Apprentice (Allocations)

Job details

Salary:
£15,434.29 per annum,
Location:
Civic Centre, Gravsend
Contract:
12-18 months
Working Pattern:
Full Time (1 day a week on qualification)
Hours:
37 hours per week
Closing Date:
13 September 2026
Due to the nature of this role, this post is subject to a Standard check with the Disclosure and Barring Service (DBS).

The Role

As a Housing Allocations Apprentice, you will play an important role in supporting our Housing Options Service.
This is a great opportunity to start a career in housing, develop strong customer service and administrative skills, and work towards a recognised qualification while earning.
You will work alongside experienced colleagues who will guide you through the processes we use to register applicants, assess their needs, and help people move one step closer to finding a home.
What you will be doing:
Supporting the housing allocations team with day‑to‑day administrative tasks, such as updating records, checking documents, and managing incoming information.
Helping to process new housing applications by checking eligibility, gathering evidence, and ensuring information is accurate and up to date. Providing friendly, accessible customer service by answering enquiries, explaining how the housing register works, and helping applicants understand the bidding process.
Assisting with preparing simple assessments and organising documents to support the team in making clear and informed decisions.
Updating housing systems, helping to advertise available properties, and working with internal teams and housing partners to keep processes running smoothly.
Taking an active role in your apprenticeship by completing training modules, building knowledge of housing services, and developing strong communication and administrative skills.
What you will learn
How social housing allocation works and how councils assess housing need.
How to deliver excellent customer service in a sensitive and supportive way.
Key administration skills, including data handling, record‑keeping, and using housing software systems.
How different teams across the council work together to support residents.
To support the Housing Options Service front line customer support service dealing with administrative tasks.
Essential qualifications/experience
Minimum of Level 2, GCSE or equivalent in English Language and Maths
Knowledge and understanding of office administrative duties.
Good knowledge of Microsoft Word, Excel and Outlook
A good standard of numeracy and literacy and a willingness to work towards achieving a Business Administration Apprenticeship Level 3

Working for Gravesham

We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Read more information about working for us
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Benefits

A minimum of 23 Days Annual Leave plus bank holidays.
Membership to Local Government Pension Scheme - Local Government Pension Scheme
Career development, training opportunities and access to e-learning
Access to eye care vouchers and VDU Glasses
External Occupational Health service
Cycle to Work Scheme
Access to EAP Services 24/7
Free parking

Important Information

Applicants must be able to demonstrate all essential requirements as listed in the job description.
We reserve the right to close this vacancy at any time prior to the closing date.
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
If you would like to have an informal discussion with the recruiting manager please email Jay Nicholls on 01474 337000)
Local Government Reorganisation
In April 2028 Local government in Kent is moving to a new unitary council structure. If you join us now, you will be employed by Gravesham Borough Council in the first instance, but staff are expected to transfer to the new organisation under TUPE arrangements in April 2028. This means your continuity of employment and existing terms and conditions will be protected.

How to apply

We do not accept applications by email. You can apply for this job via our online form.
You will be asked to select the job you are applying for and upload a CV and supporting statement. You will also need to provide details of 2 references so please have these available when starting your application.
Apply for this job
You should submit your application by 13 September 2026. We reserve the right to close this vacancy at any time prior to the closing date.
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation in different format such as braille or large print, please contact the Human Resources Team on 01474 337374.

Job Profile

Business Administration Apprentice Job Description