Housing Officer (Income)

Job details

Salary: £26,793 to £34,089 per annum (inclusive of allowances)
Location: Civic Centre, Gravesend
Status: Permanent
Hours: 37 hours per week
Closing date: 7 May 2026

The role

To maximise income due to the Housing Service through the effective management of tenant rent accounts and any relevant sub accounts, which will include proactive early interventions with tenants, up to date benefit advice, negotiating repayment plans and pursing legal action where necessary.
You will be required to manage a caseload of accounts and take the appropriate action in accordance with the Councils policies, procedures and legislation.

About you

Good numeracy skills
Have excellent communication and interpersonal skills both verbal and written
Ability to use range of styles and approaches to gain trust to negotiate and influence
Ability to work as part of a team
Be flexible, adaptable and responsive to changing needs and circumstances
Be organised and have a good attention to detail
Ability to communicate effectively with customers and professionals from a variety of backgrounds
Ability to deal with difficult customers
Be a competent user of IT applications including specialist packages
Ability to stay calm and focussed under pressure and prioritise work effectively with minimum supervision and take responsibility for decisions

Working for Gravesham

We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Read more information about working for us
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Benefits

A minimum of 23 days annual leave plus bank holidays.
Membership to Local Government Pension Scheme - Local Government Pension Scheme
Access to over 1000+ instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal VivUp.
Career development, training opportunities and access to e-learning
Access to eye care vouchers and VDU Glasses
External Occupational Health service
Cycle to Work Scheme
Hybrid working
Access to Employee Assistance Programme 24/7
Free parking

Important Information

Applicants must be able to demonstrate all essential requirements as listed in the job description.
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
If you would like to have an informal discussion with the recruiting manager, please call Victor Adeagbo on 01474 337499.

How to apply

We are no longer accepting applications by email.
You can now apply for this job via our online form. You will be asked to select the job you are applying for and upload a CV and supporting statement. You will also need to provide details of 2 references so please have these available when starting your application.
You should submit your application by 7 May 2026. We reserve the right to close this vacancy at any time prior to the closing date.
Apply for this job
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation in different format such as braille or large print, please contact the Human Resources Team on 01474 337374.

Job Profile

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