Job details

Salary:
£27,237 to £28,998 per annum (inclusive of allowances) pro rata
Status:
Full time (permanent)
Location:
Civic Centre, GraFull time (permanent)vesend
Contract:
Permanent
Working Pattern:
Part time
Hours:
37.00 hours per week
Closing Date:
20/09/2026

The Role

Join our Neighbourhood Services team on and and use your administrative skills to help us deliver a dependable service for residents.
As a Neighbourhood Housing Assistant, you will provide vital support to managers and colleagues by keeping records accurate, monitoring actions and deadlines, preparing correspondence and reports, and bringing together evidence for audits, assurance work and performance monitoring. Your contribution will help the service demonstrate compliance with the Regulator of Social Housing’s Consumer Standards.
You will manage enquiries and shared mailboxes, coordinate information across teams and ensure urgent or sensitive matters reach the right person promptly. If you are organised, approachable, confident working with others and take pride in getting the details right, this varied role offers an excellent opportunity to make a positive contribution while developing your skills and experience.

Essential qualifications/experience

Strong administrative and organisational skills, with the ability to manage competing priorities and meet deadlines.
Experience of providing administrative or coordination support in a busy office or customer-service environment.
Excellent attention to detail and the ability to maintain accurate records, trackers and documentation.
Strong written and verbal communication skills, including the ability to produce clear emails, letters and routine reports.
Good people skills, with a professional, approachable and customer-focused manner.
Ability to work effectively as part of a team and build positive working relationships with colleagues across different
services.
Confidence using Microsoft Outlook, Word and Excel, including shared mailboxes and spreadsheets.
Ability to handle sensitive and confidential information appropriately.
Ability to identify urgent or high-risk matters and escalate them to the appropriate manager or officer.
A good standard of literacy and numeracy.
A willingness to learn about housing services, regulatory requirements and the Consumer Standards.
Previous housing experience is not required. Experience from any administrative, customer-service, casework, compliance or regulated-service environment would be welcomed.

Working for Gravesham

We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Read more information about working for us
.

Benefits

A minimum of 23 Days Annual Leave plus bank holidays.
Membership to Local Government Pension Scheme - Local Government Pension Scheme
Career development, training opportunities and access to e-learning
Access to eye care vouchers and VDU Glasses
External Occupational Health service
Cycle to Work Scheme
Access to EAP Services 24/7
Hybrid Working
Free parking
Octopus Electric Vehicles Salary Sacrifice Scheme

Important Information

Applicants must be able to demonstrate all essential requirements as listed in the job description.
We reserve the right to close this vacancy at any time prior to the closing date.
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
If you would like to have an informal discussion with the recruiting manager, please contact Errol Harris.
The proposed interview date for this role will be 2 October 2026.
Local Government Reorganisation
In April 2028 Local government in Kent is moving to a new unitary council structure. If you join us now, you will be employed by Gravesham Borough Council in the first instance, but staff are expected to transfer to the new organisation under TUPE arrangements in April 2028. This means your continuity of employment and existing terms and conditions will be protected.

How to apply

We do not accept applications by email. You can apply for this job via our online form.
You will be asked to select the job you are applying for and upload a CV and supporting statement. You will also need to provide details of 2 references so please have these available when starting your application.
apply for this job
You should submit your application by 20 September 2026. We reserve the right to close this vacancy at any time prior to the closing date.
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted.
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation in different format such as braille or large print, please contact the Human Resources Team on 01474 337374.

Job Profile

Housing Assistant