Housing Allocations Officer (Fixed-term)

Job details

Salary: £28,988 to £31,412 per annum (inclusive of allowances)
Location: Civic Centre, Gravesend
Status: 12-months fixed-term contract
Hours: 37 hours per week
Closing date: 16 August 2026
Due to the nature of this role, this post is subject to a Standard check with the Disclosure and Barring Service (DBS).

About the role

This is a varied and rewarding role supporting applicants through the social housing process. You will assess housing applications, maintain the housing register, advertise available properties, and work closely with partner agencies to help residents access suitable housing solutions. The role combines customer service, decision-making, and case management in a fast-paced environment.
You will deliver a responsive, empathetic, and professional front-line customer support service, ensuring an exceptional standard of service at all times. A key part of the role involves assessing and verifying new applications to the Housing Register in line with Gravesham’s Allocations Scheme, maintaining accurate records, and overseeing the advertising and shortlisting of all social housing properties.
This job description serves as a working document and outlines the core responsibilities of the post. As the service evolves, whether through changes in legislation, council policies, or operational practices, the role is expected to adapt accordingly. The post holder will be encouraged to contribute to and support the development of these improvements.

About you

Essential experience
We are looking for a customer-focused and organised individual with excellent communication and IT skills. Applicants should have experience working with the public in a busy environment, be able to manage competing priorities, and maintain accurate records.
A minimum of 4 GCSEs (including English and Maths) or equivalent is required.
Experience in housing, allocations, lettings, customer service or a similar administrative role would be advantageous, along with knowledge of housing legislation, choice-based lettings and housing allocations processes.
Not required but it is desirable to have a full driving licence and use of suitable vehicle for business purposes

Working for Gravesham

We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Read more information about working for us
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Benefits

A minimum of 25 Days Annual Leave plus bank holidays.
Membership to Local Government Pension Scheme - Local Government Pension Scheme
Access to over 1000+ instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal VivUp.
Career development, training opportunities and access to e-learning
Access to eye care vouchers and VDU Glasses
External Occupational Health service
Cycle to Work Scheme
Hybrid working (minimum of 2 days in the office per week)
Access to Employee Assistance Programme 24/7
Free parking

Important Information

Applicants must be able to demonstrate all essential requirements as listed in the job description.
We reserve the right to close this vacancy at any time prior to the closing date.
If you would like to have an informal discussion with the recruiting manager, please call Jay Nicholls on 01474 337000.
The proposed interview date for this role is 25 August 2026.

How to apply

We do not accept applications by email. You can apply for this job via our online form.
Please note we have 2 positions available, one permenant, one fixed-term. You can select which one you are applying for on the form.
You will be asked to select the job you are applying for and upload a CV and supporting statement. You will also need to provide details of 2 references so please have these available when starting your application.
Apply for this job
You should submit your application by 16 August 2026. We reserve the right to close this vacancy at any time prior to the closing date.
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation in different format such as braille or large print, please contact the Human Resources Team on 01474 337374.

Job Profile

Download the job description