High-rise Support Caretaker

Job details

Salary:
£25,186 - £26,379 per annum (including allowances)
Location:
On our High-Rise estates in the borough
Working Pattern:
Full-time
Hours:
37 hours per week
Contract:
12 months fixed-term
Closing Date:
9 August 2026
Interviews will take place from 12 August 2026.

The Role

We're looking for a proactive and community-focused High Rise Support Caretaker to help make a real difference to the lives of residents living in our high-rise buildings.
This is a varied and rewarding role combining practical caretaking duties with resident support. You'll be a visible presence within our communities, helping to keep buildings clean, safe and welcoming while providing assistance to residents who may need a little extra help.
Working closely with the building safety team, wider housing teams, caretakers and resident groups, you'll play an important part in creating places where residents feel proud to live.
As our High-Rise Support Caretaker, you'll play an important role in helping residents feel supported while keeping our high-rise buildings clean, safe, and welcoming.
You will:
Provide a reliable waste assistance service for residents who need extra support.
Act as the eyes and ears of the building, identifying and reporting high-rise building safety concerns to the Building Safety Team
Carry out routine observations of communal areas and promptly report hazards, fire safety concerns, security issues, or other risks affecting residents and the building such as fly-tipping, repairs, or other concerns within communal spaces.
Support a strong safety culture by ensuring building safety concerns are escalated quickly and accurately.
Carry out a range of handyman tasks across our high-rise buildings.
Encourage residents to take pride in their surroundings and help maintain clean, safe, and welcoming communal areas.
Identify and report issues such as fly-tipping, repairs, hazards, or other concerns within communal spaces.
Work closely with housing teams, caretakers, contractors, and resident groups to continually improve the experience of living in our high-rise communities.
Be a visible and approachable presence within our buildings, building positive relationships with residents and providing support, guidance, and assistance where needed.
Resident engagement is a key part of this role, so we're looking for someone who enjoys working with people, takes pride in their work, and is committed to creating a positive living environment for all residents.
You will be reporting to the Estate Services Manager and will be part of our Neighbourhood Services Teams.
About you
We're looking for somneone who:
Enjoys working with people and providing excellent customer service.
Has practical maintenance or handyman skills.
Can work independently and use their initiative.
Has a good understanding of health and safety responsibilities.
Is reliable, organised and takes pride in their work.
Is confident communicating with people from a wide range of backgrounds.
Can identify issues and ensure they are reported or resolved promptly.
Has a positive, approachable and solutions-focused attitude.
Experience in the following areas would be useful, but not essential, as full role specific training will be provided to right applicants.
Customer Service
Facilities Management and Caretaking
COSHH & H&S
Being self-motivated and able to prioritise workload.
Compliance activities, experience of completing testing of legally required systems and maintain records on our IT systems.
Supporting and working alongside contractors
Fire safety and fire alarm testing
We understand that not every candidate will have experience of working in a high-rise environment. We will provide training and support on high-rise building safety, relevant legislation, and operational procedures to help you succeed in the role. We're looking for the right person with the right attitude and commitment to supporting residents and maintaining safe, welcoming communities.
If you are someone who believes that being a good neighbour matters, we would love to hear from you. Join us and help make our high-rise communities places where everyone feels supported.

Working for Gravesham

We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Read more information about working for us
.

Benefits

A minimum of 23 Days Annual Leave, plus paid bank holidays.
Membership to Local Government Pension Scheme
Access to over 1000+ instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal VivUp.
Career development, training opportunities and access to e-learning
Access to eye care vouchers and VDU Glasses
External Occupational Health service
Access to EAP Services 24/7
Hybrid Working (minimum two days in the office per week)
Free parking
Octopus Electric Vehicles Salary Sacrifice Scheme

Important Information

Proposed interview date 14 August 2026.
Applicants must be able to demonstrate all essential requirements as listed in the job description.
We reserve the right to close this vacancy at any time prior to the closing date.
If you would like to have an informal discussion with the recruiting manager please call Jordan Vilday on 01474337992.

How to apply

We do not accept applications by email. You can apply for this job via our online form.
You will be asked to select the job you are applying for and upload a CV and supporting statement. You will also need to provide details of 2 references so please have these available when starting your application.
Apply for this job
You should submit your application by 9 August 2026. We reserve the right to close this vacancy at any time prior to the closing date.
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation in different format such as braille or large print, please contact the Human Resources Team on 01474 337374.

Job Profile

Estate Caretaker Job Description