Job details

Salary:
£15,434.29 per annum
(inclusive of allowances)
Location:
Civic Centre, Gravesend
Contract:
Fixed term 15-18 months
Working Pattern:
Full-time
Hours:
37 hours per week.
Closing Date:
26 July 2026
Proposed interview date: 4 August 2026

The Role

The Digital Services Apprentice will support the delivery and continuous improvement of the council’s digital services.
Working as part of the Digital Team, the apprentice will assist in maintaining website content, supporting online processes, and helping to improve digital services based on feedback, analytics and service needs.
The role does not involve direct customer handling but contributes to improving the experience of residents through better digital services.
The post holder will complete a Level 3 Digital Support Technician Apprenticeship (Digital Service Technician pathway) and will gradually build knowledge, skills and confidence to undertake routine digital tasks under supervision.
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Digital Support Technician standard.

About you

Good standard of written English, with the ability to write clearly and accurately
Good typing skills and confidence using digital systems
Strong attention to detail, particularly when checking and proofreading content
Basic IT skills (e.g. Microsoft Office, internet use)
Good verbal communication skills
Ability to follow instructions and complete routine tasks accurately
Ability to work as part of a team
Knowledge of Gravesham Borough Council and the services it provides.
Awareness of good customer service
Willingness to complete a Level 3 Digital Support Technician apprenticeship
GCSEs (or equivalent) including English and Maths
Experience of using computers and common software packages like Microsoft Office
An awareness of good customer service
High level of attention to detail and accuracy
Willingness to learn and develop new skills
Positive attitude and reliable approach to work
Customer-focused mindset
Understanding of confidentiality
Ability to take care when editing and publishing information
Commitment to equal opportunities and council values
Desirable
Interest in websites, digital services or technology
Basic understanding of websites or digital tools
Basic understanding of websites or content editing
Relevant IT qualification (if applicable)
Experience in customer service or an admin role (e.g. retail, voluntary work)
Interest in improving digital services and user experience
Interest in computer science, coding or how digital systems are built (supporting future development into technical roles)
It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.

Working for Gravesham

We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Read more information about working for us
.

Benefits

A minimum of 23 days holiday entitlement, plus paid bank holidays.
Membership to Local Government Pension Scheme
Career development, training opportunities and access to e-learning
Access to eye care vouchers and VDU Glasses
External Occupational Health service
Cycle to Work Scheme
Access to EAP Services 24/7
Free parking
Octopus Electric Vehicles Salary Sacrifice Scheme

Important Information

Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
We reserve the right to close this vacancy at any time prior to the closing date.
If you would like to have an informal discussion with the recruiting manager, please call Ann Rankin on 01474 337167.

How to apply

Applications are via the apprenticeships website on gov.uk
.
You should submit your application by 26 July 2026. We reserve the right to close this vacancy at any time prior to the closing date.
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation in different format such as braille or large print, please contact the Human Resources Team on 01474 337374.

Job Profile

Download the Digital Services Apprentice job description
.