Job details

Salary: £26,793 to £31,412 (including allowances)
Location: Civic Centre, Gravesend
Contract: Permanent
Hours: 37 hours per week
Closing date: 14 June 2026
Number of posts available: 3

The role

Join our Team - Are you passionate about helping people and delivering excellent customer experiences? We are looking for a resilient and customer-focused Customer Service Officer to join our busy and supportive team. This is an exciting opportunity to work at the heart of a fast-paced service where no two days are the same. You will play a vital role in supporting customers, solving problems and making a real difference to people's experience of our services.
If you thrive in a busy environment, enjoy working with people and can stay calm and professional under pressure, we would love to hear from you.
You will be the first point of contact for customers, providing advice, guidance and support across a wide range of enquiries and services. You will work across telephone, email and face-to-face channels, helping customers resolve issues quickly and efficiently while delivering an outstanding customer experience.

About You

Essential qualifications and experience
Excellent communication skills
Confident dealing with customers in challenging or emotional situations
Be confident using IT systems and learning new processes
Demonstrate a commitment to excellent customer service
Experience working in a customer service environment
Experience handling telephone and written enquiries
Good IT skills, including Microsoft Office and customer management systems
Ability to work accurately under pressure

Working for Gravesham

We are committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves. A range of services have been provided to over 106,000 people and 4,000 businesses.
The Borough of Gravesham, situated in the north west corner of Kent, covers 25,000 acres of the most varied countryside in south east England. Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.
Read more information about working for us
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Benefits

A minimum of 23 Days Annual Leave plus bank holidays.
Membership to Local Government Pension Scheme - Local Government Pension Scheme
Access to over 1000+ instant discounts from favourite retailers, restaurants, food delivery services and attractions via our benefits portal VivUp.
Career development, training opportunities and access to e-learning
Access to eye care vouchers and VDU Glasses
External Occupational Health service
Cycle to Work Scheme
Access to an employee assistance programme 24/7
Hybrid Working (minimum two days in the office per week)
Free parking
Octopus Electric Vehicles Salary Sacrifice Scheme

Important Information

Applicants must be able to demonstrate all essential requirements as listed in the job description.
Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.
We reserve the right to close this vacancy at any time prior to the closing date.
If you would like to have an informal discussion with the recruiting manager, please call Jackie Denton on 01474 337725.
The proposed interview date for this role is 25 June 2026.

How to apply

You can apply for this job via our online form. You will be asked to select the job you are applying for and upload a CV and supporting statement. You will also need to provide details of 2 references so please have these available when starting your application.
You should submit your application by 14 June 2026. We reserve the right to close this vacancy at any time prior to the closing date.
Apply for this job
All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email, if you require documentation in different format such as braille or large print, please contact the Human Resources Team on 01474 337374.

Job Profile

Download the Customer Service Officer job description
.