Job Description

We believe everyone deserves a great Glasgow life and that starts with the people who work here.

Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city. To help us achieve that, we are looking for Customer Service Assistants (Bank) to join our Cultural Venues team.

Our teams focus on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.

What you need to know

Contract type: Staff Bank (work on an as-needed basis, ideal if you need flexibility)

Pay details: The listed salary is for a full-time role. If you’re applying for a part-time or bank job, we will calculate your pay on a pro-rata basis, hourly rate is £13.52

Location: Glasgow Royal Concert Hall, City Halls & Old Fruitmarket, Tramway, Kelvingrove Bandstand

What you’ll do

As a Customer Service Assistant you’ll be a part of an established team, reporting to the Assistant Venue Managers. You’ll play an essential role in delivering a range of events across Glasgow Life’s flagship venues. Your work will make a visible and lasting difference.

As a Customer Service Assistant, you will:

Customer service delivery — Provide accurate information, assistance, and the highest standard of customer care to all visitors across Glasgow Royal Concert Hall, City Halls & The Old Fruitmarket, Tramway, The Kelvingrove Bandstand, and any other Glasgow Life event venues.
Operational duties — Carry out a range of front‑of‑house responsibilities including cloakroom operation, ticket scanning, ushering, gallery invigilation, providing event and venue information, distributing and removing promotional materials, and ensuring public areas are free of litter before and after events.
Payment handling — Process cash and card transactions when working in the cloakroom.
Event and venue knowledge — Maintain up‑to‑date knowledge of forthcoming events, venue layouts, and standard operating procedures to ensure accurate and confident guidance for customers.
Health and safety responsibilities — Take responsibility for the safety and wellbeing of the public within the venue, particularly during emergency situations.
Visitor experience — Create a welcoming environment for all visitors, uphold high standards of customer service, and respond effectively to enquiries and complaints.
Accessibility support — Contribute to an inclusive, accessible environment by assisting visitors with additional access requirements.
First Aid duties — When trained and scheduled, perform First Aid duties alongside regular Customer Service Assistant responsibilities.

Who you are

We’re looking for someone with the right skills who brings energy to the role. If the following sounds like you, apply today!

We’re looking for:

Ability to work under pressure
Organisational skills
Good communication skills
Ability to deal with difficult situations
Previous experience working with the public
Availability to work evenings and weekends essential

Download the Person Specification in the Job Attachments section on MyJobScotland. Use this to shape your application and show how your experience aligns with the job.

When selecting candidates for interviews, managers will look for candidates who meet all the ‘essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.

If you still have questions about the role, please contact us at GLCHOFMVenueManagers@glasgowlife.org.uk to arrange an informal chat.

What we offer

At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.

Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland.

We support you to live a great life. Inside and outside of work. Some of our benefits include:

Pension

Join the Local Government Pension Scheme (LGPS) – a Defined Benefit scheme that provides you with a secure pension for later life.

Support

Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.

Discounts

As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store. We are also part of the cycle-to-work scheme, helping you stay active.

Flexibility and development

We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.

Please note that Glasgow Life is an Arm’s Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. To learn more, visit - https://www.glasgow.gov.uk/jobevaluation.

What’s next

To get started, complete our short application form. In this, you’ll fill out:

Work history
Qualifications/training
Key questions like “Why are you a good fit for this role?”

Use the Person Specification in the Job Attachments section to guide your answers.

Important Dates:

The closing date for this job is 11.59pm on 13/09/26. Interviews are provisionally scheduled for week beginning – 21/09/26

Who We Are

Our Arts & Music service brings Glasgow to life! From world-class festivals to inspiring community programmes, we use the power of creativity to connect, include, and uplift people of all ages and backgrounds. We deliver unforgettable cultural experiences that enrich lives and boost the city’s vibrant visitor economy. Read more here - https://www.glasgowlife.org.uk/arts-music-and-cultural-venues

Diversity and Fair Work at Glasgow Life

We’re working to build a team that reflects the rich diversity of Glasgow’s communities — where everyone feels valued, respected, and able to be their full, authentic selves at work.

We’re proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds. Learn more about our commitment to Equality, Diversity and Inclusion here: https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

We’re also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment and respect for all our staff. Learn more about our approach to Fair Work First here: https://www.glasgowlife.org.uk/about-us/fair-work-first

We’re working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities.

Ready to apply?

Once you apply, add noreply@myjobscotland.gov.uk to your safe sender list so you don’t miss important emails.

We’re excited to hear from you. Let’s shape a great Glasgow life — together.

Application Packs and Further Information

We want everyone to be able to apply. If you need the Application Pack in another format, like Braille, large print, or another language, please call us on 0141 287 1054.

If we need to post it to you, we’ll send it by second-class mail within three working days. Please allow enough time to complete and return your application before the closing date. If you think you might need more time because of accessibility needs, please get in touch and we’ll be happy to help.

There are also a number of Accessibility Tools compatible with the myjobscotland website which may assist you with your application. More information on these can be found at https://myjobscotland.gov.uk/accessibility-statement.

For further information about working for us please refer to our website https://www.glasgowlife.org.uk/work-with-us

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