Welfare Rights Officer
Glasgow City Council
Job Description
Role – Welfare Rights Officer
Location – GCHSCP, Commonwealth House, 32 Albion Street, Glasgow, G1 1LH
Contract Status – Permanent
Are you interested in working for the largest local authority in Scotland, in partnership with the NHS, to help improve the health and wellbeing of our community? Then, you are in the right place!
At Glasgow City Health and Social Care Partnership (GCHSCP), our Welfare Rights Team provides direct support to Social Work service users across all care groups. This includes advice on all aspects of benefit entitlements and representation at appeal tribunals.
We are currently recruiting Welfare Rights Officers to join our appeals team and one of our locality offices, to work alongside a small team of other Welfare Rights Officers. In this role, you will:
• Support GCHSCP staff with simple benefit matters for their service users
• Work directly with service users on more complex cases
• Ensure individuals receive all benefits to which they are entitled
• Advocate on behalf of service users with external agencies such as DWP and Social Security Scotland
• Collaborate with other Welfare Rights sub-teams across the city
We are looking for someone with:
• Expert knowledge of the benefits system and relevant legislation
• Ability to represent claimants at appeal tribunals
• Excellent communication and interpersonal skills
• The ability to support vulnerable individuals with empathy and professionalism
Membership of the Protection of Vulnerable Groups (PVG) Scheme is essential on taking up appointment. Please note successful candidates for the above role will be required to pay for their PVG Membership/or Scheme Checks.
These roles are excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).
Interviews likely will take place at the end of March.
If you would like to find out more about the role before applying, you can contact: Richard Gass, Welfare Rights Manager, by email: Richard.Gass@glasgow.gov.uk
Working for us!
For more information on Glasgow City Health and Social Care Partnership (GCC) please visit the following websites:
GCC Website and GCC Conditions of Service
Application Packs
We want everyone to be able to apply. If you need the Application Pack in another format, like Braille, large print, or another language, please call us on 0141 287 1054.
If we need to post it to you, we’ll send it by second-class mail within three working days. Please allow enough time to complete and return your application before the closing date. If you think you might need more time because of accessibility needs, please get in touch and we’ll be happy to help.
There are also a number of Accessibility Tools compatible with the myjobscotland website which may assist you with your application. More information on these can be found at https://myjobscotland.gov.uk/accessibility-statement.
Further Information
Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see