Telecare Support Officer - 6 months fixed term

6 Months Fixed Term We’re looking for a proactive and customer-focused Telecare Support Officer to join our Lifeline service, supporting residents to live safely and independently in their own homes. If you enjoy working both independently and as part of a team, have great communication skills, and want to make a meaningful impact, this could be the role for you. About the Role As a Telecare Support Officer, you will play a vital role in delivering the Lifeline service by installing, maintaining, and promoting telecare equipment to residents, professionals and community groups. Your work will directly support vulnerable people and help improve quality of life across the district and the whole of Kent. Key Responsibilities include: • Installing, maintaining and troubleshooting Telecare equipment in customers’ homes. • Explaining equipment clearly to customers and support safe, confident use. • Managing appointments and customer records accurately and sensitively. About You We’re looking for someone who is practical, organised and passionate about delivering excellent customer service with strong communication skills and the ability to explain technical information. This is a fixed-term additional post in the Lifeline365 team and is for a maximum of 6 months to assist the Lifeline365 service in delivering the analogue to digital project. Experience working in a telecare or similar environment is desirable, however full training will be provided to the successful candidate. The role will require you to travel across Kent in an efficient and effective manner visiting existing Lifeline365 customers. Above all else if you want to make a positive difference to vulnerable resident’s lives, working in a varied, community focused role and being part of a supportive and collaborative team, then we want to hear from you! For an informal discussion please contact Nick Smith on 01303 853371 or Nick.Smith@folkestone-hythe.gov.uk The closing date for receipt of completed applications is 9am on Friday 14 August 2026. Interviews are due to be held on Tuesday 25 August 2026.