Workforce Coordinator - Essex Shared Lives

Permanent, Full Time

£28,115 to £33,076 per annum

Location: Chelmsford

Closing Date: 2nd November 2026

Please note that visa sponsorship is not available for this role. Applicants must have a current, unrestricted right to work in the UK.

You will be required to attend the office base in Chelmsford 2-3 times per week, this may increase based on business need.

Essex Shared Lives provides a person-centred alternative to traditional care and support by matching adults who require support with approved Shared Lives Hosts who share their homes, family life and local communities. Through these meaningful relationships, adults are supported to live independently, achieve their goals, and remain connected within their communities.

The Workforce Coordinator plays a vital role in supporting the growth, sustainability and quality of the Shared Lives service. Working collaboratively with Shared Lives Manager, Shared Lives Officers, Shared Lives Hosts, social care professionals and partner organisations, the postholder will coordinate key service functions to ensure effective administration, compliance monitoring, performance reporting, stakeholder engagement and service development.

The role acts as a central point of coordination for service communications, data management, quality assurance activities, recruitment administration, training coordination and performance monitoring. A key aspect of the role will be supporting the implementation and ongoing development of the Nourish care management system, promoting digital ways of working and ensuring accurate recording in line with CQC and Shared Lives Plus requirements.

The Workforce Coordinator will contribute to the effective operation and continuous improvement of the service through the maintenance of accurate records, monitoring compliance requirements, producing performance information and supporting positive outcomes for Shared Lives Hosts and the adults supported through the service.

To read more about our business area, please visit: Adult Social Care

Accountabilities

Act as a key point of contact for Shared Lives enquiries from Hosts, professionals, adults, families and partner agencies.
Lead on customer communications and support the management of the Shared Lives service inbox.
Maintain accurate records and data relating to Shared Lives Hosts, placements, referrals, compliance requirements and service activity.
Support the maintenance of CQC and Shared Lives Plus compliance records and audit requirements.
Support the development and delivery of training for staff and Hosts in the effective use of Nourish.
Monitor and track host compliance requirements, including DBS renewals, training completion, insurance documentation, health and safety records and other regulatory requirements.
Develop, maintain and report on service Key Performance Indicators (KPIs), service activity, recruitment activity, compliance performance and workforce data.
Produce regular management reports and other performance information required by the service.
Undertake data analysis and provide timely, accurate information to support service planning, decision-making and quality assurance activities.
Coordinate recruitment communications and compliance tracking relating to prospective Shared Lives Hosts.
Research and support recruitment opportunities to promote and strengthen the Shared Lives Host workforce.
Organise and coordinate meetings, reviews, appointments, forums and engagement activities.
Coordinate virtual events, workshops and guest speaker sessions for Hosts and stakeholders.
Produce newsletters, presentations and communication materials for internal and external audiences.
Maintain records relating to compliments, complaints and Local Government Ombudsman enquiries where required.
Explore and support the implementation of technological innovations that improve service effectiveness, efficiency and user experience.

Skills, Knowledge and Experience

Essential Criteria

Educated to RQF Level 3 (A Level) or equivalent experience.
Experience of working within health, social care, recruitment, housing or a related service environment.
Experience coordinating multiple workstreams and managing competing priorities.
Strong administrative and organisational skills with excellent attention to detail.
Experience maintaining accurate records and producing reports to support operational and performance requirements.
Excellent IT skills, including Microsoft Office applications and database management systems.
Experience using spreadsheets and analysing data to produce performance information.
Ability to build and maintain positive working relationships with a wide range of stakeholders.
Excellent written and verbal communication skills.
Ability to work independently, use initiative and take a proactive approach to problem solving.
Experience supporting compliance, quality assurance or service administration activities.
Commitment to the values of inclusion, independence, dignity and person-centred practice.

Desirable Criteria

Knowledge and understanding of the Shared Lives model and community-based support services.
Experience supporting recruitment, onboarding, engagement or workforce development activities.
Experience of using the Nourish care management system or similar digital care recording platforms.
Understanding of Adult Social Care processes, safeguarding principles and CQC regulatory requirements.
Experience developing reports, dashboards, KPIs and performance monitoring information.
Experience supporting audits, inspections, quality assurance activities or compliance monitoring.
Experience coordinating training programmes, stakeholder events, forums or engagement activities.
Knowledge of Mosaic or other social care recording systems.
Experience supporting digital transformation or service improvement initiatives.
Understanding of Shared Lives Plus standards and requirements.

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we are dedicated to making a positive difference for residents, communities and businesses across the county. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

In March 2026, Greater Essex was accepted on to the devolution priority programme, where we will work towards establishing a Mayoral Combined County Authority. You can read more about these changes, and what this may mean for this role, on our careers site.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email ami.fosker@essex.gov.uk

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