ASC Workforce Coordinator (Internal Workforce Bank)

Secondment, Full Time

£28,115 up to £33,076 per annum

Location: Chelmsford

Please note this vacancy is available as a Fixed Term Contract or Secondment opportunity up to 31st March 2028.

Interviews will be held 8th - 10th July 2026 virtually on MS Teams.

This position has been classed as an anywhere worker role but has an expectation that the successful candidate will attend the office, in Chelmsford 2-3 days per week, with the remaining time for remote working if desired, in line with the organisation’s needs.

The Internal Workforce Bank (IWB) is an “additional hours via bank” model, enabling employees to undertake and be reimbursed for additional work tasks outside their normal working hours. The approach is designed to help ASC better manage demand, improve performance, and provide a sustainable solution ahead of Local Government Reorganisation (LGR).

The primary focus is on managing increased demand and improving our people waiting performance, but consideration will also be given to seasonal pressures, risk mitigation, and emerging operational needs.

The Role

Seeking a dynamic and highly organised individual to support a Team Manager in this exciting new initiative. The successful candidate will have exceptional Mosaic and Excel skills and be highly organised. This role will involve supporting with the oversight of processes and workflows and support with gathering data and reporting on performance.

You will be supporting a Team Manager to:

Oversee and manage all activity allocated through the IWB.
Supporting to verify suitability of workers requesting to join the IWB (ensuring the exclusion criteria has been considered).
Maintaining processes and workflows, having oversight of performance and data.
Supporting to log complaints and other feedback from service users in accordance with policy.

Accountabilities

Utilise skills in processing significant amounts of data to ensure detailed reports will be of a high quality and can be relied upon to be accurate. Detail and accuracy will be critical in ensuring the quality of outcomes. This requires diligence and a methodical approach to ensure standards are maintained and timescales met.

The Experience You Will Bring

Educated to GCSE level with an NVQ, Level 3 in Customer Service or equivalent by experience. Evidence of continuing professional development with understanding and knowledge in relevant professional area.
Experience of using IT systems, particularly MS applications including Excel.
Experience of utilising a variety of information sources to undertake research and gather relevant information.
Planned and organised approach and works well in a team environment.
Experience of working within a local authority or other social care setting.
Good communication and numeracy skills and evidence of problem solving.
Able to liaise and communicate effectively with colleagues as well as other agencies and organisations.

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

In March 2026, the Government announced that councils in Greater Essex will be reorganised into five new unitary authorities from April 2028. In addition to this, Greater Essex has been accepted on to the devolution priority programme, where we will work towards establishing a Mayoral Combined County Authority. You can read more about these changes, and what this may mean for this role, on our careers site.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email christine.simmons@essex.gov.uk

Downloads

Pay and Reward | Our Ways of Working | About Us | Organisation Behaviours