Customer Data Analyst

Fixed Term / Secondment Opportunity, 12-month contract

Full Time, 37 hours per week

£37,923 to £44,615 per annum

Location: Chelmsford

Working Style: Anywhere worker - expectation to attend office (County Hall, Chelmsford) approx. once a week

Closing Date: 29th April 2026*

The Analyst provides high‑quality analysis, insight and business intelligence to inform effective leadership, governance and decision‑making across the Council. The role delivers impactful insight that influences strategic decisions, resource allocation and service planning, supporting improved outcomes for residents and organisational effectiveness. Applying a range of analytical and data science techniques to complex datasets, the post holder supports strategic priorities, demand forecasting and service improvement, while acting as a specialist within their discipline and championing an ‘analytics‑first’ culture across the organisation.

To read more about our business area, please visit Climate, Environment and Customer Services

Accountabilities

Provide senior leaders and stakeholders with high quality information and intelligence to support leadership, governance and commissioning.
Use multiple data sources and analytical techniques to produce robust analysis and actionable recommendations to improve outcomes or organisational effectiveness.
Apply understanding of business processes, data and strategic priorities to develop and communicate analytical products effectively.
Lead and deliver predictive analytics and modelling, including population forecasting, demand prediction and risk stratification.
Align predictive analytics with performance frameworks to provide forward looking insight.
Work collaboratively with stakeholders to scope requirements and develop insight products describing needs, trends, demand, supply and future scenarios.
Use intellectual curiosity to proactively identify opportunities for analysis that support prevention, demand management and whole system insight
Produce high quality visualisations and compelling analytical narratives tailored to a range of audiences.
Proactively explore and apply new technologies such as AI, machine learning, automated data pipelines and Power Platform solutions to improve analytical accuracy, increase efficiency and expand ECC’s capability to generate predictive and forward looking insight

The Experience You Will Bring

Educated to degree level or equivalent experience.
Evidence of continuous professional development in relevant analytical or data science fields.
Experience working within local government or public sector (desirable).
Practical experience using quantitative and qualitative analytical tools to produce insight that informs decision making.
Strong understanding of Data Protection Act requirements in an analytical context.
Ability to present data creatively using visualisation tools (Power BI) and techniques.
Excellent communication and collaboration skills, including working in multidisciplinary and matrix teams.
Self motivated and able to manage priorities in a fast paced environment.
Practical experience designing, developing and supporting Power Apps solutions.

What’s in it for you?

Healthy work life balance; flexible and hybrid working options
Wide range of learning and development opportunities
IT equipment and home-working equipment supplied
27 days annual leave + bank holidays + choice to buy extra
Generous Local Government Salary related pension scheme
Access to hundreds of discounts and benefits through Essex Rewards
Access to our health and wellbeing support platform with Vita Health Group
Up to 4 days per annum volunteering leave

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

*Important Notice: We reserve the right to close this advert ahead of the advertised closing date should we receive a sufficient number of applications. Therefore, we recommend submitting your application at the earliest opportunity to ensure consideration.

In February 2025, Greater Essex was accepted onto the Government’s devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about devolution and local government reorganisation (LGR)) on our careers site

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have any queries or require anything further, please email resourcing.team@essex.gov.uk

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