Quadrant Support Advisor

Permanent, Part Time

£25,959 to £28,621 per annum

Location: Basildon

Closing Date: 29th April 2026

Please note this is a part time position working 14.8 hours per week. The pro rata salary will be £10,383.60 up to £11,448.40 per annum

The Role

The Quadrant Support Advisor role is focused on providing dedicated support to practitioners and managers who use the Mosaic Case Management System. The post is based at Ely House, Basildon and is for 14.8 hours per week (days to be flexible).

The Quadrant Support Advisor acts as the first point of contact for system and process-related support, ensuring Mosaic is used accurately, consistently, and in accordance with organisational policies and procedures across the allocated quadrant.

You will work as part of a small, supportive team of five Quadrant Support Advisors and will be line managed by the Lead Quadrant Support Advisor (QSA).

Key Responsibilities

Provide day-to-day system support for Mosaic users, including practitioners, managers, and administrative staff
Troubleshoot common system issues and escalate more complex technical problems where appropriate
Support new starters with system access, onboarding, and basic Mosaic navigation
Advise staff on correct workflows, forms, and recording practices within Mosaic
Act as a local Mosaic “super user” and key point of contact for the quadrant
Serve as the link between frontline operational teams and central systems and development teams
Provide feedback on system limitations, bugs, and opportunities for improvement
Support the testing and implementation of system enhancements or changes

To read more about our business area, please visit:

Children & Families

Please take a look at our ‘No Magic’ Children & Families video

The Opportunity

Children and Families is recognised as a service in which social work can develop and prosper, with a culture of collaboration, integrity and compassion; promoting the development and wellbeing of children, young people and their families; protecting them from neglect and abuse.  Working together with partners delivering a range of early help, family support and effective social work interventions which build resilience, remove barriers and enable children and young people to look forward to a brighter future.

This role is focused on providing effective and efficient support to the Quadrant in maintaining data and providing regular analysis of the progress of commissioned work.

As an effective administrator, this role will develop positive relationships with service users whilst utilising the opportunity to deliver an efficient service, undertaking analysis to highlight progress or obstacles to achieving specific outcomes.

Accountabilities

Work collaboratively with the quadrant to ensure able to maintain accurate information to ensure adequate controls and compliance in place.
Develop and operate robust data systems and processes to support the quadrant by monitoring and manage core services.
Undertake the collation and analysis of information which incorporates service user feedback and evidence of impact to ensure analysis can highlight specific trends in staffing, funding and monitoring of the impact.
Support the quadrant by undertaking administrative duties to ensure efficiency of the service in meeting regular outputs.
Responsible for the collection and input of data from specific questionnaires and monitoring activity to provide robust analysis for the quadrant.
Supports the quadrat in maintaining files and records accurately and efficiently, proposing and implementing improvements when required.

Responsible for managing all quadrant enquiries and managing outcomes, ensuring escalation managed in timely manner when appropriate.
Specific individual and shared targets and objectives are defined annually within the performance management framework.

The Experience You Will Bring

Educated to GCSE level including Maths and English at a minimum Grade of C or equivalent by experience.
Evidence of continuing professional development and expert knowledge in relevant professional area
Excellent communication skills and building positive relationships with service users.
Experience of working effectively with a range of MS applications and tools.
Knowledge and experience of setting up appropriate systems in which to collect and process data.
Proficient in attention to detail in checking data and evidencing a high degree of accuracy
Knowledge and experience of using systems effectively for the collection and analysis of data
Awareness of how to utilise IT to establish effective ways to monitor progress and evaluate information
Ability to prioritise own workload and meet deadlines.

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

In February 2025, Greater Essex was accepted onto the Government’s devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about devolution and local government reorganisation (LGR) on our careers site.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

The role requires you to be mobile throughout a wider operational area including travelling around the county of Essex and beyond, transporting service users and their belongings and to be able to do so in an emergency. Driving licence and car or the ability to meet the mobility requirements of the role through other means is essential.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email jamielea.wallis@essex.gov.uk

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