Assessment Assistant (SC5)

Crisis Support and Resilience Team - part of the Financial Assessment Service

We are delighted to invite applications for an Assessment Assistant (SC5) to join our newly established Crisis Support and Resilience Team – a high‑profile, fast‑developing service at the heart of the Council’s work to support residents through financial hardship and build long‑term resilience.

This is an excellent opportunity for someone looking to build skills, gain experience in financial assessments, and develop a clear pathway into more complex decision‑making roles.

About the role

As an Assessment Assistant, you will play a key role in supporting the delivery of our crisis and hardship schemes, including the Crisis and Resilience Fund, Housing Payments and Council Tax Support Hardship Payments. You will provide high‑quality administrative and assessment support, working closely with Crisis Support and Resilience Officers to ensure applications are progressed accurately, efficiently and compassionately.

Your work will directly support residents at difficult points in their lives, helping ensure timely access to financial help and wider support.

The post offers a clear development pathway, with scope over time to take on more complex work and progress to a higher‑graded role.

What we’re looking for

We are looking for colleagues who:

Have strong administrative skills and a good eye for detail
Are keen to learn, develop and progress within financial assessment work
Communicate clearly and sensitively with residents and colleagues
Can work well in a busy, supportive team environment
Are motivated by making a positive difference to residents’ lives

Why join the Crisis Support and Resilience Team?

Be part of a new, integrated team with a strong prevention and resilience focus
Gain experience across multiple hardship schemes
Access structured training and development
Work in a role with clear progression potential
Contribute to a service with real impact for Enfield residents

This is an ideal opportunity for someone looking to start or strengthen a career in financial assessments, within a team that values learning, support and progression.

Contact Details -

If you would like to know more about the role, please contact Philip Roberts on 020 8132 2600 for an informal discussion.

If you have any difficulties accessing this information, please contact Andrea Walkerdine at andrea.walkerdine@enfield.gov.uk or on 020 8132 1022.

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

Why it's great to work for Enfield Council:

An excellent pension through the Local Government Pension Scheme (LGPS).
Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
A blend of remote and office based working for most roles.
Interest free season ticket loan repayable over three or ten months.
Career development and learning experiences from a range of training courses and learning methods.
Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
Health and leisure discounts and tax-free bikes for work.
1 month's paid sabbatical for registered Social Workers working in Children's Social Care.

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.