About the role
The Senior Safe & Connected Officer supports the delivery of Enfield’s 24/7 telecare service, overseeing incoming calls from residents in crisis and ensuring timely, compassionate responses. You will guide the team, manage complex situations, and contribute to the ongoing development and improvement of the service.

About Enfield Council
Enfield Council is committed to delivering high‑quality, inclusive services that support and protect our diverse communities. We work collaboratively to help residents live safely, independently, and with confidence, placing people at the heart of everything we do.

About the ideal candidate
You will bring experience in telecare, emergency response, call handling, or community support, with strong skills in crisis management and safeguarding. You should be confident leading or supporting a team, making sound decisions under pressure, and communicating clearly and empathetically. Familiarity with telecare systems and service improvement is an advantage.

Our offer
Alongside Enfield Council’s full benefits package, you will join a supportive team where your work has real impact. We offer ongoing training, opportunities to shape service development, and a culture that values innovation, professionalism, and personal growth.

“This authority is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment”.

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.

Why it's great to work for Enfield Council:

An excellent pension through the Local Government Pension Scheme (LGPS).
Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
A blend of remote and office based working for most roles.
Interest free season ticket loan repayable over three or ten months.
Career development and learning experiences from a range of training courses and learning methods.
Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
Health and leisure discounts and tax-free bikes for work.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.