Are you passionate about protecting tenants’ rights and leading impactful enforcement work in the private rented sector? We are seeking a proactive and motivated Tenancy Relations Officer dedicated to protecting tenants’ rights to join our Private Sector Housing Team. Applications are welcomed from candidates with direct tenancy relations experience as well as candidates who can demonstrate relevant transferable skills and the potential to develop within the role.

This is an important time to join the service, as the Renters’ Rights Act introduces a wide-ranging transformation of landlord and tenant law. This is a key frontline role and the successful candidate will be involved in implementing and enforcing new statutory duties including enhanced protections against unlawful eviction, harassment and unfair rent increases. As a Tenancy Relations Officer, you will oversee complex investigations and enforcement actions. You will have a good understanding of landlord and tenant law, ensuring legal compliance and safeguarding residents from unlawful eviction and harassment, and excellent communication skills.

Key responsibilities:

Carry out investigations under the Protection from Eviction Act 1977 and the Renters’ Rights Act 2025.
Undertake enforcement action including prosecutions, civil penalties and court applications.
Provide expert advice to internal and external stakeholders.

Key knowledge and skills:

Good knowledge of the key legislation related to landlord and tenant law including, but not limited to the Housing Act 1988, the Renters’ Rights Act 2025 and the Protection from Eviction Act 1977.
Experience of investigating legislative breaches and producing legally robust reports for enforcement or the ability to demonstrate transferable investigative, analytical and enforcement skills gained in a related role.
Ability to interpret legislation and guidance and apply it to complex cases
Excellent communication, analytical and decisionmaking abilities
Strong organisational skills with the ability to manage competing priorities

Qualifications:

Professional training in tenancy relations and landlord and tenant law or a willingness to undertake professional development.
Minimum 5 GCSE’s including English and maths

Please note that this position is subject to Ealing Council's enhanced vetting process.

You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.

Ealing Council is committed to creating good jobs and delivering on its connected communities agenda. We are committed to equality of opportunity, to being fair and inclusive.

We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing's workforce.

Please note all applications will be determined on merit.

Closing date: 2 November 2026

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