Fixed Term Contract – 2 years

Do you enjoy helping people, solving problems and making a positive difference to residents every day?

At Ealing Council, we are committed to delivering excellent services for our residents. We are looking for a motivated and customer-focused individual to join our Customer and Transactional Services team as a Council Tax and Housing Benefits Customer Service Officer within the Contact Centre.

In this role, you will provide accurate advice and support to residents on Council Tax and Housing Benefits matters, respond to enquiries, maintain accurate records and help ensure services are delivered efficiently, professionally and in line with relevant policies, procedures and legislation.

We are looking for someone who has:

• Experience using NEC Northgate and NEC Enterprise Document Management System or equivalent.
• Experience of working in a demanding contact centre or similar environment.
• Proven experience working as a Council Tax and/or Housing Benefits Officer.
• Excellent communication and interpersonal skills.
• Strong analytical skills and attention to accurate record keeping.
• The ability to keep up to date with changes in services, policies, procedures and regulations.
• A strong work ethic.

Please refer to the role profile for the full purpose of the role and person specification.

This is a full-time, two-year fixed-term role working 35 hours per week.

As this is a customer-facing role, you must have sufficient spoken English to carry out the duties effectively, in accordance with Part 7 of the Immigration Act 2016.

The place of employment will be Perceval House or any other premises within the borough, or within reasonable travelling distance of the borough, as the Council may require from time to time.

How to Apply

Please note that CVs are not accepted. Applicants must complete the application form and clearly address the criteria outlined in the person specification within the role profile, marked with *** providing relevant examples to demonstrate how you meet each requirement. Any applications received with a CV attached and not a supporting statement will not be considered.

We welcome applications from candidates who have only Council Tax knowledge and relevant experience.

If you are committed to excellent customer service and have the skills and experience to assist residents with Council Tax and Housing Benefits enquiries, we would be pleased to hear from you.

Please note that this position is subject to Ealing Council's enhanced vetting process.

You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.

Ealing Council is committed to creating good jobs and delivering on its connected communities agenda. We are committed to equality of opportunity, to being fair and inclusive.

We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing's workforce.

Please note all applications will be determined on merit.

Ealing Council employees will be offered a secondment, external candidates will be offered a fixed term contract. Ealing employees please ensure the secondment release form (attached) is signed by your line manager prior to applying. Please return your completed form to Recruitment@ealing.gov.uk.

Closing date for applications: 23 October 2026

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