Business Services Officer

Ealing Council has an exciting opportunity for a Business Services Officer to join our Housing Demand Service on a full-time basis.

At Ealing Council, we are committed to supporting vulnerable residents and providing high-quality housing services. This is an excellent opportunity to join a busy and supportive team that plays a vital role in ensuring residents receive the financial assistance and administrative support they need.

The Business Services Officer role:

This is a varied and rewarding role focused on supporting the effective operation of the Housing Demand Service. The successful candidate will play a key role in processing Housing Benefit claims for households in temporary accommodation, providing administrative support to the wider service, and helping to ensure business processes are delivered accurately and efficiently.

Working as part of a dedicated team, you will contribute to the smooth running of back-office functions that support homelessness, temporary accommodation, income recovery and financial administration activities across the service.

Key responsibilities:

Process Housing Benefit claims and related documentation accurately and within required timescales.
Maintain and update council databases, records and business systems.
Provide administrative support across Housing Demand service areas.
Monitor, process and distribute incoming correspondence and documentation.
Support financial administration activities including invoice processing, purchase orders and payment-related enquiries.
Assist with complaints, Member enquiries and service requests.
Produce correspondence, reports and management information as required.
Work collaboratively with Housing Benefit, Housing Demand and other council services to support residents and service delivery.
Ensure records are maintained in line with data protection requirements and council procedures.

Our ideal Business Services Officer will have the following skills and experience:

Experience of working in a busy administrative, business support or customer-focused environment.
Experience of processing Housing Benefit claims or working with welfare benefits is desirable.
Strong organisational skills with the ability to manage competing priorities.
Good numerical skills and attention to detail.
Experience of maintaining databases and electronic record systems.
Strong written and verbal communication skills.
Good knowledge of Microsoft Office applications, particularly Outlook, Word and Excel.
The ability to work effectively both independently and as part of a team.
A commitment to delivering excellent customer service and supporting positive outcomes for residents.

In return, we offer a supportive working environment, hybrid working arrangements, learning and development opportunities, and the chance to make a real difference to residents across the borough.

You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.

It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we’re looking forward to hearing from you.

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Ealing Council is committed to creating good jobs and delivering on its connected communities’ agenda. We are committed to equality of opportunity, to being fair and inclusive.

We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing’s workforce.

Please note all applications will be determined on merit.

This role is subject to Ealing Council’s enhanced vetting process.

Closing date: 25 August 2026.

Interviews to be held: Week commencing 14 September 2026.

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