Civil Enforcement Officer

Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.   

Asan employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivering services they are passionate about. 

About the Role 

We are looking for a professional, approachable, and community-focused individual to join our Parking Services team as a Civil Enforcement Officer (CEO). You will play a vital role in keeping our streets safe and accessible by ensuring parking regulations are followed and helping to reduce congestion and obstruction. 

We are seeking highly motivated individuals with good communication skills and the ability to deal calmly and professionally with difficult situations and conflict, who will be able to work over a 7-day week shift pattern. 

The role requires full Disclosure and Barring (DBS) clearance. 

Key Responsibilities 

• Patrol designated areas on foot or by vehicle to monitor parking compliance. 

• Issue Penalty Charge Notices (PCNs) to vehicles parked in contravention of regulations. 

• Provide advice and guidance to the public on parking rules and restrictions. 

• Report damaged or missing signage and road markings. 

• Maintain accurate records and use handheld devices to log enforcement activity. 

What We’re Looking For 

• Excellent communication and customer service skills. 

• Ability to remain calm and professional in challenging situations. 

• Good level of physical fitness for outdoor patrols in all weathers. 

• Basic IT skills and ability to use handheld enforcement devices. 

• A full UK driving licence (essential). 

• Previous experience in enforcement or a public-facing role is an advantage. 

What We Offer 

• Competitive salary, annual leave and pension scheme. 

• Full training and uniform provided. 

• Opportunities for career development within the council. 

• Supportive team environment and employee wellbeing initiatives. 

• Private Medical Care benefits 

If you would like to have an informal discussion with the recruiting manager, please contact Tracy Edwards, Civil Enforcement Supervisor at parking@dover.gov.uk. 

Please note this advert will close once sufficient applications have been received which may be before the closing date.