Dover District Council has an exciting agenda to deliver first class public services, putting our residents and staff at the heart of everything we do. A career with Dover District Council offers you the opportunity to excel.

As an employer, Dover District Council is proud to provide a supportive, friendly and diverse working environment in which our employees can thrive. We have a team of enthusiastic employees, delivering services they are passionate about.

Dover Port Health Authority (DPHA) is the statutory Port Health Authority for the Port of Dover and the Channel Tunnel Frontier, responsible for safeguarding this critical border from (amongst other things) the introduction of potentially catastrophic diseases.

Our work at the frontline is of national and international biosecurity significance, earning widespread recognition for removing hundreds of tonnes of illegal products of animal origin destined for our shelves. Every check we carry out helps protect public and animal health, making a real and lasting difference every single day.

But to continue delivering this first-class service, we need more people. Could that be you?

We are seeking a proactive, energetic, and highly motivated Operations Assistant who thrives in a fast-paced environment and is driven by purpose. This is a unique opportunity to join a respected, forward-thinking team at the forefront of public, and animal protection, where your contribution will directly support critical work that safeguards us all.

The Role

As our Operations Officer, you will support the delivery of key Port Health functions by maintaining and developing operational systems, providing advice and support to customers and stakeholders, managing accounts and invoices, and ensuring accurate recording and processing of statistical information.

Key responsibilities include:

Develop and maintain Power BI dashboards and reports. Create visually appealing, accurate, and user-friendly dashboards tailored to business needs

Regularly update and refine dashboards based on team feedback

Supporting team members to analyse data to uncover trends, insights, and actionable recommendations for various departments within the firm

Maintaining and developing Port Health systems, including PHILIS, PHILIS Mobile and IPAFFS.

Delivering training and support to staff on operational systems.

Managing agents' and importers' accounts and producing invoices and statements.

Along with strong IT skills, including experience of developing and maintaining MS forms and Power BI dashboards, we are looking for someone with the ability to meet tight deadlines and work under pressure.

In addition to your experience of managing financial information, you will have a positive and flexible attitude to change along with an excellent approach to customer service.

Ideally, we are looking for someone to join our team working Wednesday, Thursday and Friday each week in the office although the days could be negotiable.

Please read the job description attached to this advert for further details on the role and requirements.

What Can We Offer?

We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, subject to eligibility criteria, including:

Benenden Healthcare Membership and access to Employee Assistance Program

An Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension

A generous annual leave provision

A discount scheme including reduced membership rates at the local leisure centre

On-site parking

Cycle2Work scheme (eligibility criteria applies)

Generous Salary Sacrifice Car Scheme (eligibility criteria)

The quality of your application will be considered as part of the recruitment process.

For an alternative format, or to apply using a different method, please contact us.

What Next?

If you would like a further discussion about the post, then please contact the Port Health team via email at porthealthrecruitment@dover.gov.uk

An assessment centre and a face-to-face interview will form part of the recruitment process.

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