*Please Apply using the link Preventions Administration Apprentice – Find an apprenticeship – GOV.UK*

Dover District Council have an exciting opportunity for a Preventions Administration Apprentice to join their team. This role offers valuable hands-on experience in a busy housing environment, supporting homelessness prevention services while developing administration, communication and customer service skills.

The Council offers an enhanced apprenticeship pay at £12.00 per hour for the first year of study. Upon completion of the first year, salary will increase to be line with National Minimum Wage for the apprentices age group.

Start Date: Wednesday 9 September 2026

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main duties and responsibilities -

Support the Preventions team by taking calls and doing administrative duties
Support the Preventions Officers in the management of private rented accommodation
Support the Housing Options team by managing the homeless referrals into the section
Process and distribute the post to staff in a timely manner
Gather relevant information from applicants to complete the
Personal Housing Plan and make phone calls to update the Plans
Gather relevant information from applicants to support housing applications
Update HUUME with all relevant information relating to applications
Arrange appointments for the Preventions Officers once all relevant information is available
Provide information to the Senior Housing Options Officer/Housing Options Manager as required
Communicate effectively in writing, face to face and/or over the telephone with colleagues, customers and other agencies
Establish and maintain effective and professional relationships with team colleagues and other agencies
Ability to effectively manage your work
Work effectively under pressure and prioritise your workload
Work as part of a team and/or use your own initiative when required
Ensure that agreed objectives and performance targets are achieved
Any other reasonable duties that may be required from time to time

Where you'll work

You will work at Dover District Council offices in Whitfield, Dover CT16 3PJ.

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider: EKC GROUP

Training course: Business Administrator (Level 3)

What you’ll learn

Individuals will learn how to:

Confidently use a range of IT systems and software, including Microsoft Office applications, to create documents, manage information, analyse data, process financial transactions, and support business activities.
Maintain accurate records, manage databases, and produce reports using data to support decision-making.
Build and maintain positive working relationships with colleagues, stakeholders, and customers across the organisation.
Communicate confidently and professionally through a range of channels, including face-to-face, telephone, written, and digital communication.
Manage priorities, workload, and deadlines effectively, demonstrating accountability and reliability in the workplace.
along with many other valuable skills and experiences.

You can find more information about what the course covers in the advert on the apprenticeship website.

Requirements

Desirable qualifications include GCSE English and Maths at Grade 4/C or above (or equivalent).

However, please let us know about any other relevant qualifications or industry experience you may have. The apprenticeship programme can be tailored to reflect your existing knowledge, skills, and experience.

Skills required: An interest in developing strong communication, organisation, customer service, administrative, and teamwork skills. You do not need to be highly experienced, as the apprenticeship is designed to help you build your knowledge and confidence in these areas.

Working for Dover District Council

We offer a comprehensive employee benefits package, including:

22 days annual leave plus public holidays
A flexible working environment that encourages a good work-life balance
Health and wellbeing support
Local Government Pension Scheme (LGPS)
A remote working policy with the option of home/hybrid working (dependant on role)
Continued professional development

As well as access to the following:

Free access to employee assistance programme
Free eye test and contribution towards glasses when required for Visual Display Unit (VDU) use
Benenden Healthcare membership
Civil Service Sports Council (CSSC) membership
Store discounts with Vivup employee benefits
Leisure Center discounted corporate membership

How to apply?

Please submit your application through the Apprenticeship Service website. Use the link below to apply:

Preventions Administration Apprentice – Find an apprenticeship – GOV.UK

If you have any questions about the apprenticeship, please contact Eleanor Jarlett at EKC Group on 01227 811315 or at eleanor.jarlett@ekcgroup.ac.uk

The reference code for this apprenticeship is VAC2000044961

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