Dover District Council has an exciting agenda to deliver first‑class public services, putting our residents at the heart of everything we do. From ambitious regeneration to preparing for the future of local government, a career with us gives you the opportunity to grow, influence change and make a lasting difference.

We are proud of our diverse workforce, a community of people with different backgrounds, strengths, thinking styles and lived experiences. We know that the best ideas come from teams where everyone feels they belong. Whether you’re neurodivergent, early in your career, exploring a new path, or returning to work, you are welcome here. Just tell us what you need to thrive.

The Role & Responsibilities

We are seeking a motivated and organised Income and Payments Apprentice to support our finance team. This is an excellent opportunity to gain hands-on experience in a busy finance environment while working towards a recognised qualification.

As an apprentice, you will be involved in a variety of financial administration tasks, including processing invoices, managing income and payments, and maintaining accurate financial records. You will develop strong practical skills while receiving structured training and support throughout your apprenticeship.

Key responsibilities are:

Processing invoices accurately and in a timely manner

Supporting the management of income and payments

Maintaining accurate and up-to-date financial records

Assisting with data entry and financial reconciliation

Responding to internal and external queries professionally

Working calmly and efficiently, even during busy periods

Adhering to financial controls, procedures, and deadlines

Who We Are Looking For

We are looking for someone who:

Has strong organisational skills and attention to detail

Can accurately process data and follow instructions

Is able to manage workloads calmly under pressure

Has a positive attitude and willingness to learn

Works well as part of a team and communicates effectively

Has a basic understanding of numeracy and IT skills (training will be provided)

You do not need to tick every box, if you have strong analytical skills and enjoy working with financial systems, we want to hear from you.

Qualifications

Minimum 3 GCSEs (or equivalent), English and Maths (desirable)

If you're not sure you meet the criteria, still apply, we value potential and mindset.

Due to the nature of the role, the successful applicant will be required to undertake a Basic DBS check as well as a Baseline Personal Security Standard (BPSS) as part of their pre-employment clearances.

The successful candidate will be enrolled on either a Level 2 or Level 3 AAT Apprenticeship, depending on their current skills, qualifications and experience.

We are committed to providing a positive learning experience and will work with the successful candidate to identify the most suitable training provider, wherever possible, to support their development and success throughout the apprenticeship.

What We Can Offer

We provide a friendly and supportive environment for you to excel in. We also offer several employee benefits (subject to eligibility), including:

Benenden Healthcare Membership and Employee Assistance Programme

Local Government Pension Scheme (with the option for Additional Voluntary Contributions)

Generous annual leave entitlement

Staff discount schemes, including reduced leisure centre membership

On‑site parking

Flexible working options to support work–life balance

Our Commitment to Accessible & Inclusive Recruitment

We’re committed to a barrier‑free recruitment experience.

If you need adjustments, at any stage, just let us know.

We can offer:

Alternative assessment formats (written, visual, step‑by‑step)

Flexible interview scheduling

Extra processing time

Quiet interview spaces

Clear and structured onboarding

No “hidden rules”

We recognise that different people work in different ways, and we embrace that!

For an alternative format, or to apply using a different method, please contact HR at hr@dover.gov.uk.

What Next?

If you’d like to discuss the role, please contact Alicia Warman, Income and Payments Team Leader, on alicia.warman@dover.gov.uk

Interview dates to be confirmed.

We reserve the right to interview and appoint candidates throughout the recruitment process.

Early applications are strongly encouraged, as the vacancy may close once a suitable candidate is identified.

The quality of your application will be considered as part of the recruitment process.