Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.

As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivering services they are passionate about.

The Role & Responsibilities: 

The Licensing Team processes a vast array of licences including pubs, taxis, zoos, tattooists, animal activities etc.

We are looking for a Licensing Officer to ensure the council fulfils its duties in the administration of the licensing functions.

Duties include managing the licensing inbox and phone lines, dealing with complainants, inspecting licensed vehicles, monitoring compliance of licensed premises, monitoring renewals to ensure that all licences are issued in a timely fashion, collecting fees and ensure they are correctly reconciled. The job also involves dealing with complainants to gather information, and attending court where necessary.

Who We Are Looking For

We are looking for someone with experience of working in a high-pressure environment and the ability to remain calm and make sound decisions under pressure. The successful applicant will have strong organisational skills, enabling them to effectively prioritise their workload while remaining flexible and responsive to changing service demands and priorities.

It is important in this small team, that the postholder can work collaboratively, communicate clearly, and contribute positively to a support a team environment. It is essential in this role to have the ability to manage difficult or confrontational situations in a professional and composed manner.

Essential criteria

Significant experience in an Administrative role

Experience of dealing with members of the public in difficult/confrontational situations

What Can We Offer?

We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, subject to eligibility criteria, such as:

Benenden Healthcare Membership and Employee Assistance Program

Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension

Generous annual leave provision

Discount scheme including reduced membership rates at the local leisure centre

On-site parking (site dependent)

Cycle2Work scheme (eligibility criteria applies)

Generous Salary Sacrifice Car Scheme (eligibility criteria applies)

Due to the nature of this role, the successful applicant will be required to undertake a Basic DBS check as part of their pre-employment clearances.

The quality of your application will be considered as part of the recruitment process.

For an alternative format, or to apply using a different method, please contact us.

What Next?

If you would like a further discussion about the post then please contact Beccy Clark, Licensing Manager at Beccy.clark@dover.gov.uk or on 01304 872295.

Interviews to be held on TBC. We reserve the right to interview and appoint candidates throughout the recruitment process.

Early applications are strongly encouraged, as the vacancy may close once a suitable candidate is identified. The interview will be question-based.