Casual Visitor Services Officer

Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.    

 As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivering services they are passionate about.  

 The Role & Responsibilities 

The Visitor Services team is the shop window to White Cliffs Country, responsible for providing a frontline welcome and information service to visitors, including cruise ship passengers, and to the district’s residents. 

Working across three key locations – the Visitor Information Centre at Dover Museum, the cruise terminal and the Roman Painted House – we: 

• Deliver a high-quality information service to visitors and residents alike  

• Promote businesses, events, and activities within White Cliffs Country 

• Generate income through service provision, retail and agency sales 

• Ensure the safety and security of the museum’s buildings and collection 

• Welcome visitors to, and provide information about Dover Museum and the Roman Painted House 

• Assist schools and groups attending workshops and activities  

Who We Are Looking For  

Are you passionate about all the Dover district has to offer and keen to share your enthusiasm and knowledge? 

Working within the Visitor Services team, you’ll be familiar with the district’s tourist attractions, have an interest in local history and excellent communication skills, including a high standard of written and spoken English and competence in MS Office programmes.  

We’re looking for someone with retail and customer service experience, self-motivated and able to prioritise jobs when working unsupervised. Confidence speaking to individuals and groups, including school pupils, is essential.  

This is a casual role to cover shifts according to the varying needs of the business, so flexibility is expected. Weekend working and occasional early starts and evenings are required.  

What Can We Offer?  

 We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, subject to eligibility criteria, such as:  

• Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension   

• Discount scheme including reduced membership rates at the local leisure centre  

The quality of your application will be considered as part of the recruitment process.  

 For an alternative format, or to apply using a different method, please contact us.  

 What Next?  

If you would like a further discussion about the post then please contact Lucy Blincow, Visitor Services Supervisor – lucy.blincow@dover.gov.uk  

Interviews will be confirmed . The interview will be question based. We reserve the right to interview and appoint candidates throughout the recruitment process.   

Early applications are strongly encouraged, as the vacancy may close once a suitable candidate is identified.