Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.

As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivering services they are passionate about.

The Role & Responsibilities:

Dover District Council are committed to delivering an excellent customer focused, housing management service. To help us achieve this, we are looking to recruit a dynamic, skilled and high performing individual who shares our commitment to delivering excellence across the housing sector. You can help make the difference.

You will be expected to be part of a team providing and managing delivery of a comprehensive housing management service for Dover District Council tenants.

You will be expected to deliver a pro-active, customer-focused estate service that works alongside Housing colleagues and with external partners to ensure our estates are managed and maintained to a high standard, and excellent customer service is provided to tenants.

You will manage a patch of properties, and you should have working knowledge of social housing, anti-social behaviour related legislation and best practice.

Following changes to enhance and improve our delivery of Housing Management in the district we are expanding our Housing Management team.

Who We Are Looking For

Experience of housing management or allocations within a local authority or similar environment.
Good understanding of housing and tenancy law
Experience within a housing related or similar organisation
Experience of planning and implementing change
Experience of working with a range of partners, including communities, to develop new and different ways of working.
Experience of working with a range of partners, including communities, to develop new and different ways of working.
GCSE English and Maths Grade C or above (Grades 4-9 or equivalent). Degrees are welcome.
Housing Qualification from the Chartered Institute of Housing, Level 3 (Desirable)
Excellent IT skills including word, outlook, excel, teams.
Good negotiation skills
The ability to build effective relationships and partnerships with stakeholders
An ability to communicate effectively with residents, senior officers and external organisations
Excellent interpersonal skills with an ability to persuade and influence others
Excellent organisational skills and ability to manage own workload.
Ability to understand the needs and perceptions of customers and to handle situations sensitively

What Can We Offer?

We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, subject to eligibility criteria, such as:

Benenden Healthcare Membership and Employee Assistance Program
Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension
Generous annual leave provision
Discount scheme including reduced membership rates at the local leisure centre
On-site parking
Cycle2Work scheme
Generous Salary Sacrifice Car Scheme

Due to the nature of the role you will have the ability to work flexibly, and will require a current full driving license effective in the UK and use of a motor vehicle for business use.

Due to the nature of this role the successful applicant will be required to undertake a Basic DBS check as part of their pre-employment clearances.

You will be expected to report any concerns relating to the safeguarding of children, young people or vulnerable adults in accordance with agreed procedures.

The quality of your application will be considered as part of the recruitment process.

What Next?

If you would like a further discussion about the post, or to apply using an aternative format, please contact Yvonne Adewumi, Housing Manager Operations at Yvonne.Adewumi@dover.gov.uk or on 01304 872792.

Interviews to be held on the 23^rd and 26^th March.