Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.

As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivering services they are passionate about.

The Role & Responsibilities: 

Dover District Council are committed to delivering an excellent customer focused, housing management service. To help us achieve this, we are looking to recruit a dynamic, skilled and high performing individual who shares our commitment to delivering excellence across the housing sector. You can help make the difference. 

You will be expected to directly manage 5 Estate officers, responsible for the delivery of Dover District Council’s housing management Estates services. Ensuring that at all times high quality, customer focused services are delivered to our tenants, contractors and colleagues. You will also be expected to oversee a designated patch of properties.

You will be expected to coach, develop and appraise staff within your team and ensure they are equipped to deliver an excellent and efficient service that is continuously improving and highly responsive to internal and external customers’ needs.

Following changes to enhance and improve our delivery of Housing Management in the district we are expanding our Housing Management team.

Who We Are Looking For

Experience of line management of staff within a Housing Service or other Housing front line operation.

Good understanding of social housing, tenancy and income recovery law

Proficient in the use of IT systems including Microsoft Outlook, the use of the internet and internet based systems

Excellent leadership qualities including the ability to motivate and coach staff

Ability to prioritise tasks and manage workload by effective time management

Excellent interpersonal skills with an ability to persuade and influence others

Excellent organisational skills and ability to manage own workload

Excellent IT skills including word, and excel

Good negotiation skills

Ability to work under pressure and to tight deadlines

An ability to communicate clearly and effectively both in written and verbal form adapting style and approach to meet the needs of the target audience.

Educated to GCSE level grade A-C or level 4-9 or equivalent qualification. Degrees would be welcomed too.

Demonstratable housing management and estate services experience.

Housing Qualification from the Chartered Institute of Housing, Level 3 (Desirable)

What Can We Offer?

We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, subject to eligibility criteria, such as:

• Benenden Healthcare Membership and Employee Assistance Program
• Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension
• Generous annual leave provision
• Discount scheme including reduced membership rates at the local leisure centre
• On-site parking
• Cycle2Work scheme
• Generous Salary Sacrifice Car Scheme

Due to the nature of the role you will have the ability to work flexibly, and will require a current full driving license effective in the UK and use of a motor vehicle for business use.

Due to the nature of this role the successful applicant will be required to undertake a Standard DBS check as part of their pre-employment clearances.  

The quality of your application will be considered as part of the recruitment process.

What Next?

If you would like a further discussion about the post, or would like to apply using a different format, then please contact Yvonne Adewumi, Housing Manager Operations at Yvonne.Adewumi@dover.gov.uk or on 01304 872792.

Interviews to be held on the 20th and 23rd March 2026