Head of Tenancy Services

Employer:

Dartford Borough Council

Salary:

£72,686 PA rising to £76,656 PA following 12 months satisfactory performance

Location:

Kent

Contract:

Permanent

Working Pattern:

Full Time

Hours:

37 hours per week. Monday- Friday. Flexi time available..

DBS Check:

Yes

Closing Date:

10/09/2026 at 23:59

Reference:

DBC/HOTS26

Dartford Housing Services really value the contribution our staff make and in return, we offer the opportunity to ‘make a difference’ and go home at the end of the day with a very real feeling of accomplishment. You will be experienced in all aspects of housing management and have knowledge of tenancy policy and legislation, dealing with anti-social behaviour, maximising income collection and engaging with residents.

We are looking for a dynamic, enthusiastic, self-motivated and organised professional who is looking for a challenging new role in a busy housing office environment. You will lead and manage twenty-four staff based within four functional teams (Estate Management, ASB, Rents and Resident Engagement) and play a key role in meeting and improving housing services in the borough as part of a wider Housing Services Management Team.

You will be passionate about housing and customer service excellence and will be a significant contributor to our vision of being the best Housing Landlord Service in Kent.

Keys areas of accountability and responsibility include:

Managing a team of staff who deliver the day to day tenancy management service for the Council’s housing stock and traveller site

Work closely with the other teams within the Housing Service to provide a comprehensive, cohesive and joined up service to residents and customers

Liaising with other Council Departments, Kent Police, Kent County Council and other agencies to effectively deal with tenancy matters

Leading and managing strategic housing projects such as Service Improvement and the Inspection by the Regulator of Social Housing

Managing the Complaints process to conform with the Housing Ombudsman Complaints Handling Code and the Council’s Corporate Complaints policy

To procure and monitor the service delivery and performance of external contractors specifically the providers of Estate Cleaning and Grounds Maintainance to improve the living environment

Working with residents to promote involvement, scrutiny of services, satisfaction, social inclusion and well-being

Have an innovative approach to public services, improving tenant satisfaction, meeting the requirements of the Regulator of Social Housing’s Concumer Standards and delivering the Council’s Corporate Plan

You must be able to demonstrate the following:

Substantial experience of working in; and extensive working knowledge and skills of Social Housing

Hold a relevant qualification in Housing i.e. Chartered Instiotute of Housing

Experience of; and ability to manage, motivate and develop staff

Confidence, enthusiasm and a flexible approach to work both autonomously and collaboratively

Experience of setting up and managing strategic/operational projects

Excellent administration skills, writing complex reports, accuracy and attention to detail

Building and use of systems to monitor service delivery and performance, staff efficiency and performance, contractor monitoring, customer satisfaction and learning from complaints

Proven ability to learn and utilise a range of IT systems

Excellent written and oral communication skills

How to apply

Please complete your application by using the apply button below

Do not send your CV – only fully completed application forms will be accepted