Enforcement Officer - Parking Services

Employer:

Dartford Borough Council

Salary:

£29,087 PA increasing to £31,554 PA following 12 months satisfactory performance

Location:

Kent

Contract:

Permanent

Working Pattern:

Evenings/Flexible Hours/Full Time/Weekends

Hours:

37 hours per week. Monday - Saturday. Flexi time available..

DBS Check:

Yes

Closing Date:

28/06/2026 at 23:59

Reference:

DBC/EOPS26

Are you up for a challenge? We are looking for an enthusiastic, motivated individual to work as part of the Dartford Borough Council Parking Services team as an Enforcement Officer within the busy Waste Public Realm and Enforcement Services (WPRES) team. This is a uniformed role and your main focus will involve the enforcement of Parking Regulations in a professional and customer focused manner by patrolling the roads and car parks of the Borough as directed.

You will advise and assist members of the public as required, enforce the Parking Regulations to prevent unlawful parking, assist in the free flow of traffic and issue Penalty Charge Notices (PCN’s) to any vehicle not complying with the regulations using the hand held computer equipment provided. You will also have powers to issue Fixed Penalty Notices (FPN’s) for littering, fly tipping and dog fouling offences in the Borough where required and issue Fixed Penalty Notices (FPN’s) for breaches of the Boroughs Public Space Protection Orders. You will advise the public on all Parking and Environmental crime matters including how to pay or appeal a PCN / FPN in a confident, polite and professional manner as an ambassador for the Council. You will give help and advice to the public on general enquiries such as giving directions to help promote a positive image of the Council and Check the accuracy of the various lines and signs throughout the Borough including car park condition and daily maintenance of pay and display machines, reporting faults and discrepancies as per procedures. You will be in a position to provide information from time to time to assist other Council departments or the Police, for example reporting abandoned vehicles, blue badge misuse and environmental offences and attend Court and Adjudication Hearings as a witness as required.

Tact and diplomacy are essential skills for a Civil Enforcement Officer as you will encounter members of the public from all walks of life and will be expected to treat everyone politely and fairly under, sometimes, challenging circumstances. You should be as comfortable working alone as working as part of a team and be able to use your own initiative. You need to be proficient in Microsoft Office products with 5 GCSE’s or equivalent.

Assist the Waste Public Realm and Enforcement Services (WPRES) team and others as required in order to maintain good internal and external relations demonstrating respect for their needs.

This is a full time role, working 37 hours each week worked over 6 days between the team. A rota system is operated between 7am – 9pm Mon-Sat (including Bank Holidays where necessary). The rota is designed to deliver efficient services to cover both ends of the day to maximise necessary enforcement.

You should hold a full driving licence. Previous experience of working in a public facing role in an enforcement / compliance or advisory type environment is essential.

How to apply

Please complete your application by using the apply button below

Do not send your CV – only fully completed application forms will be accepted