Salary range: Grade 17 £66,378- £68,784 p.a. plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon

Are you an experienced repairs or property maintenance leader who knows how to run high volume services, manage contractors, and keep residents at the heart of delivery?

We’re looking for a Repairs Operations Manager to lead the operational delivery of Croydon’s responsive repairs service. This is a senior role with real impact improving service quality, driving performance, and ensuring residents receive a reliable, professional repairs service.

You’ll lead a large operational team, work closely with contractors and internal partners, and take accountability for performance, quality, cost control and customer experience across the repairs service.

About the Role

As Repairs Operations Manager, you will:

Lead the day-to-day operation of the responsive repairs service across the borough
Manage and develop Repairs Area Managers and senior operational staff
Oversee contractor performance, quality of work, KPIs and customer satisfaction
Ensure a strong focus on service quality, inspections and learning from complaints
Use performance data and customer insight to drive continuous improvement
Work closely with Tenancy, Customer Services, Building Safety, Finance and Legal teams
Manage budgets and ensure strong financial control and value for money
Ensure repairs are delivered safely and in line with Health & Safety and CDM regulations
Lead the service response to complex repairs and escalations
Deputise for senior managers when needed

Who We’re Looking For

We’re looking for someone who:

Has strong experience leading responsive repairs or property maintenance services
Has solid technical knowledge of building construction and health & safety
Is confident managing contractors and challenging poor performance
Can lead large teams and manage performance, wellbeing and development
Is comfortable working with data, budgets and performance targets
Communicates clearly with residents, colleagues, contractors and senior stakeholders
Can make sound operational and financial decisions under pressure
Has a collaborative approach and enjoys improving services

Why Join Croydon Housing?

Play a key leadership role in improving a high-profile repairs service and make a real visible difference.

Our benefits include:

Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
Career Development: We invest in our staff and support their development.
Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7.
Family Friendly provisions: Generous maternity leave and family leave provisions
Work Life Balance: Options for flexible and agile working options in line with service demand
Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change.

View our full range of Staff Benefits - Croydon Jobs Careers

View the role profile please click here

Application Closing Date: 9^th March

Assessment Date: Wk 23^rd March

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.