Senior Internal Communications Officer

Salary range:  Grade 12 £51,738 £53,919 p.a. plus fantastic benefits
Contract: Permanent 
Hours of work: 36 hours per week 
Location: Croydon

This is an exciting opportunity to play a leading role in how we communicate with and engage more than 3,500 employees across Croydon Council. You'll help colleagues understand our priorities, support organisational change, celebrate success and build a strong, connected workforce.

Working at the heart of the organisation, you'll provide strategic communications advice to senior leaders, develop high-impact campaigns and lead corporate engagement activities that support the council's priorities and help bring our culture and values to life.

What you'll be doing

Key responsibilities include:

• Developing and delivering creative communications and engagement campaigns

• Providing strategic communications advice to directors, senior managers and project leads

• Planning and delivering corporate staff events, webinars and engagement activities

• Creating compelling content across digital and traditional channels, including video

• Supporting organisational change and improvement programmes through effective and timely communication

• Managing communications responses to corporate issues and reputational risks

• Measuring and evaluating communications activity to improve outcomes and demonstrate impact 

• Supporting the Internal Communications Manager as a senior member of the team and helping to drive continuous improvement across the service.

About you

You'll be an experienced communications professional with a track record of developing and delivering successful campaigns that engage diverse audiences and achieve measurable outcomes. 

We're looking for someone who:

• Has substantial experience in internal communications, employee engagement or corporate communications

• Can provide confident strategic advice to senior leaders and stakeholders

• Is an outstanding writer with excellent attention to detail

• Has experience managing complex communications projects from planning through to evaluation

• Is comfortable working in a fast-paced environment and handling competing priorities

• Can think creatively, challenge constructively and identify innovative ways to engage audiences

• Understands change communications and staff engagement best practice

• Has experience producing content across a range of channels, including video and digital platforms

• Has experience designing and delivering events and engagement activities  

• Brings strong political awareness and sound judgement when dealing with sensitive issues.

Why join us?

Croydon is London's largest borough by population and one of its most diverse. As we continue our improvement journey, effective communication and employee engagement have never been more important.

You'll join a friendly, supportive team that values creativity, collaboration and continuous learning. You'll have the opportunity to work on high-profile corporate projects, influence organisational culture and make a real difference to how our people experience work at Croydon Council.

Additional information 

This is a full-time position (36 hours per week), based in central Croydon under the council’s hybrid working policy.

If you are interested, please look at the role profile for more information about the essential criteria that will be used to shortlist candidates. 

If you have any questions, please email internal.communications@croydon.gov.uk