Contact & Referral Officer – MASH – Children Services

Salary: Grade 7 £39,519-£40,575
Permanent – 36 hours per week
Hybrid working

Job Purpose

Croydon’s MASH is the ‘front door’ for all new referrals for children who may need early help support or children’s social care intervention, making important decisions about which services children need. We are the first contact many professionals, families and members of the public have with Croydon and as such we want people to receive outstanding services from the start. The Contact and Referral Officer role will support the effective functioning of the Multi Agency Safeguarding Hub (MASH) ensuring an effective and efficient service to all enquiries. The successful person will support the social workers, team managers and key multi-agency partners building effective relationships which supports and safeguards children and young people.

About you

You are an experienced Contact & Referral Officer, passionate about your work and committed to improving outcomes for children and families.

Good knowledge and understanding of Safeguarding, Children’s Social Care and Early Help including Continuum of need.

Knowledge of ICT systems and processes.

Demonstrate skill in developing collaborative and effective working relationships with a range of stakeholders.

Ability to communicate information accurately and clearly – both to members of the public and professionals and colleagues within the MASH and across the practice system.
Ability to identify and communicate safeguarding concerns urgently with relevant social worker / manager.

Experience of administrative work and understanding of office procedures within a busy and sensitive public environment.

To view the role profile, please click here.