Resident Involvement Officer

Help shape the future of housing services in Croydon.

We're recruiting two Resident Involvement Officers to join our award-winning Resident Involvement Team.

This is an exciting opportunity to work directly with residents, communities and colleagues to ensure residents are at the heart of everything we do. From organising community events and estate walkabouts to supporting resident panels, consultations and neighbourhood initiatives, you'll play a key role in improving housing services and strengthening communities.

No two days are the same. One day you may be delivering a neighbourhood roadshow, the next facilitating a resident panel, supporting a service review, analysing consultation feedback or working alongside housing colleagues to improve services based on resident insight.

You'll help ensure residents from all backgrounds have opportunities to influence decisions, particularly those whose voices are less often heard. Working closely with teams across Housing, you'll help embed resident involvement into everyday service delivery and ensure residents can clearly see how their feedback has influenced change.

The role involves regular evening meetings, occasional weekend events and travel across the borough.

We're looking for someone who:

Has excellent communication and relationship-building skills.
Enjoys working with diverse communities.
Can organise and deliver engagement events and consultations.
Is confident working independently and managing a varied workload.
Can analyse feedback and present clear recommendations.
Is passionate about improving services through resident voice.
Has experience of community engagement, customer involvement, housing, local government or a related field (desirable but not essential if you can demonstrate transferable skills).

In return you'll join a supportive, innovative team with opportunities to develop professionally while making a genuine difference to the lives of Croydon's residents.