Salary range: Grade 6 (£35,520 - £36,585 p.a.)plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon

Support Officer (Voids)

We are looking for an organised and customer focused Support Officer to join our Voids Team and play a key role in helping empty properties be returned to use as quickly as possible. This role provides essential administrative and coordination support across the voids process, working closely with surveyors, contractors, Housing Management and Lettings teams to help ensure properties are repaired, inspected and ready for new tenants.

If you are highly organised, enjoy working in a fast paced environment and can manage multiple priorities while delivering excellent customer service, we would like to hear from you.

About the Role

As a Support Officer, you will be at the centre of the voids process, coordinating inspections, appointments, records and communications to help ensure properties move efficiently through the voids process and are available for letting as quickly as possible.

You will work with a wide range of stakeholders including residents, contractors, surveyors and housing colleagues, ensuring information is accurate, actions are tracked and enquiries are dealt with professionally and efficiently.

This role requires excellent organisation, attention to detail and the ability to manage competing priorities in a busy operational environment.

Key Responsibilities

Provide administrative and operational support to the Voids Team
Coordinate appointments, inspections and follow-up actions
Act as a key point of contact for residents, contractors and internal teams
Maintain accurate records, databases, spreadsheets and property information
Track progress of void properties and monitor outstanding actions
Support the production of performance information and reports
Process documentation, certificates, photographs and inspection records
Respond to enquiries and provide updates on void related activity
Work collaboratively with surveyors, contractors, Housing Management and Lettings teams

About You

We are looking for someone who is organised, proactive and committed to delivering excellent customer service. You will have:

Experience in an administrative, business support or customer service role
Strong organisational and prioritisation skills
Excellent attention to detail and record-keeping skills
Experience managing competing priorities and deadlines
Strong communication and interpersonal skills
Confidence working with a range of stakeholders
Good IT skills, including Microsoft Office applications and data management systems
A proactive and solution focused approach to work

Experience of working within housing, property services or a repairs environment would be beneficial, although not essential.

Why Join Us?

This is an opportunity to join a busy frontline service. Our benefits include:

Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive.
Career Development: We invest in our staff and support their development.
Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7.
Family Friendly provisions: Generous maternity leave and family leave provisions
Work Life Balance: Options for flexible and agile working options in line with service demand
Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change.

View our full range of Staff Benefits - Croydon Jobs Careers

Application Closing Date:  Friday 26 June 2026

Shortlisting – 29.6.26 – 2.7.26

Interviews – w/c 6 July 2026

To view the SUPPORT OFFICER (VOIDS) role profile please click here.