Local Land Charges & Address Management Officer

Salary range: Grade 4-5 (£30,717 to £33,987p.a.) plus fantastic benefits
Contract: Permanent 
Hours of work: 36 hours per week 
Location: Croydon

About Croydon

Croydon is one of London’s largest and most diverse boroughs, with a strong focus on delivering high-quality, customer-focused services for our communities. We are committed to continuous improvement, innovation, and ensuring residents and businesses receive accurate and reliable information.

About the role

We are seeking a motivated and detail-oriented Local Land Charges & Address Management Officer to join our high-performing team.

This is a varied and rewarding role supporting the delivery of statutory services, including Local Land Charges, Street Naming & Numbering (SNN), and the Local Land & Property Gazetteer (LLPG). You will play a vital part in maintaining accurate land and property records, supporting conveyancing processes, and ensuring compliance with legislation.

As part of a collaborative team, you will work flexibly across service areas and develop your expertise through training and experience. This role offers progression opportunities as your skills develop.

What you’ll be doing

• Process Local Land Charges searches, ensuring accuracy and statutory compliance
• Support and manage Street Naming & Numbering processes, including assigning addresses
• Maintain and enhance LLPG and property datasets
• Investigate and resolve complex land, property, and address queries
• Validate, update, and manage data across multiple systems
• Deliver excellent customer service via phone, email, and written correspondence
• Support income processing and ensure accurate financial records
• Contribute to service improvements and data quality standards

About you

Knowledge & experience

• Experience in Local Land Charges, LLPG, address management, or a similar technical environment
• Understanding of relevant legislation and standards (e.g. LLC, SNN, BS7666)
• Knowledge of local authority processes such as planning or building control (desirable)
• Experience working in a fast-paced, customer-focused environment

Skills & abilities

• Excellent attention to detail and data accuracy
• Strong analytical and problem-solving skills
• Ability to interpret mapping and property-related information
• Strong organisational skills and ability to meet deadlines
• Confident communicator with excellent customer service skills
• Ability to work independently and as part of a team

What we offer

• Competitive salary (dependent on experience and grade)
• Generous annual leave entitlement
• Access to the Local Government Pension Scheme
• Flexible and hybrid working opportunities
• Ongoing learning and development
• A supportive and inclusive working environment

Additional information

• Occasional out-of-hours working may be required
• Participation in emergency response arrangements may be necessary
• The role involves working with sensitive data and requires strict adherence to GDPR and confidentiality standards

Our commitment to diversity

Croydon Council is committed to creating a diverse and inclusive workforce. We encourage applications from all backgrounds and communities and are dedicated to promoting equality of opportunity in employment and service delivery.

Apply now

If you’re looking to build your career in land and property services and make a real impact in a dynamic local authority, we’d love to hear from you.