Salary range: Grade 6 £35,520 - 36,585 p.a. plus fantastic benefits
Contract: Permanent
Hours of work: 21.6 hours per week
Location: Croydon

About the Role

Reporting to the Team Leader – Registration Services, you will undertake a varied role that combines reception duties, customer service and administrative support.

Key responsibilities include:

Welcoming and assisting customers visiting the Register Office.
Responding to enquiries in person, by telephone and via email.
Booking appointments, ceremonies and registration services.
Processing payments, refunds and financial transactions accurately.
Providing information and guidance on registration and citizenship processes.
Supporting the administration of marriages, civil partnerships and citizenship ceremonies.
Processing certificate applications and online orders.
Maintaining accurate customer records and ensuring compliance with data protection requirements.
Liaising with internal departments, government agencies and external partners to support service delivery.
Assisting with ceremony preparations and ensuring facilities are presented to a high standard.
Supporting service improvement initiatives and contributing to a positive customer experience.

About You

We are looking for someone who is organised, adaptable and passionate about delivering excellent customer service.

You will have:

Essential Knowledge

Knowledge and awareness of Registration Services and related legislation.
Understanding of regulations and procedures applicable to registration work.
Good knowledge of information technology and office systems.

Essential Skills and Abilities

Excellent interpersonal and communication skills.
Strong customer service skills with the ability to deal sensitively with people from all backgrounds.
Confidence communicating both face-to-face and over the telephone.
Good administrative and organisational skills.
Ability to prioritise competing demands and manage a busy workload effectively.
Ability to interpret legislation and apply procedures accurately.
Strong written communication skills.
Ability to work independently and make sound decisions.
Ability to work collaboratively as part of a team.
Public speaking and presentation skills.

Essential Experience

Experience working within Registration Services.
Experience in a customer service environment.
Experience processing payments and refunds accurately.

What We Offer

Working within Croydon Registration Service offers the opportunity to make a meaningful difference in people's lives while developing specialist knowledge and skills within a professional and supportive environment.

We are committed to:

Delivering outstanding customer service.
Supporting learning and development.
Promoting equality, diversity and inclusion.
Encouraging innovation and continuous improvement.

Additional Information

The successful candidate will be required to:

Wear formal workwear when supporting marriage, civil partnership and citizenship ceremonies.
Work flexibly, including occasional evenings, weekends and events outside normal office hours.
Travel independently within and occasionally outside the borough when required.
Participate in ongoing training and professional development.

To view the Registration Advisor role profile please Click here.