Salary range: Grade 5 £33,012- £33,987 p.a. plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon

Customer Service Advisor

Make a real difference to residents every day

We’re looking for 6 full time customer service advisers who are passionate, resilient, and customer-focused individuals to join our Customer Service team. As the first point of contact for Croydon residents, you’ll play a vital role in shaping how people experience Council services.

What you’ll be doing

Handling a wide range of enquiries from residents via phone, email and digital channels.
Providing clear, accurate advice on council services, policies, and processes
Resolving queries at the first point of contact wherever possible
Supporting residents with a range of needs, including vulnerable customers
Recording and managing customer requests using council systems
Processing payments and updating customers on their enquiries
Identifying service issues and feeding back to help drive improvements
Working collaboratively with colleagues across the council and partner organisations

What we’re looking for

We want people who genuinely care about delivering a great service and making things better.

You’ll have:

Experience in a customer service environment
Excellent communication skills and the ability to adapt your style to different situations
The confidence to handle challenging or sensitive conversations with empathy and professionalism
Strong problem-solving skills and sound judgement
Good IT skills and the ability to learn new systems quickly
A team-focused mindset and a commitment to continuous improvement

Why join us?

At Croydon Council, we’re proud to serve our community. We’re transforming how we deliver services — putting customers at the heart of everything we do.

If you’re resilient, motivated, and want to be part of meaningful change, we’d love to hear from you.

Key dates

Application Deadline 5^th June at 23:59pm

The role is Full time 36 hours, Permanent, with flexible & hybrid working arrangements where possible.

To view the role profile please Click here.