Salary range: Grade 12 (£50,085 - £52,194p.a.) plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon (Hybrid working available)

Job Title: Council Tax & Business Rates Recovery Team Manager

Reporting to: Revenues Recovery Service Manager

The Role

We are looking for a great manager first, someone with genuine enthusiasm, people skills, and the drive to build a high-performing team. Technical recovery knowledge is desirable, but we can teach that. What you bring is leadership, coaching, and positive energy for your team.

You will lead a team of Recovery Officers responsible for collecting Council Tax and Business Rates (circa £100m). Your focus will be on staff development, wellbeing, performance, and creating a culture where people want to do their best work.

What you’ll actually do:

Lead, coach, and develop your team through regular 1-2-1s, feedback, and genuine support
Own workload distribution, resource planning, and day-to-day operational decisions
Foster team morale, tackle hybrid-working isolation, and prevent burnout
Drive recovery performance, but through your team, not by doing it all yourself
Work with the Revenues Recovery Service Manager on policy and strategic improvements

Who you are:

You bring enthusiasm to work, it’s contagious and your team feels it
You have proven experience managing people (not just processes)
You know how to have difficult conversations, address underperformance, and also celebrate wins
You’re resilient, emotionally intelligent, and proactive
A background in debt recovery, council tax, or enforcement is helpful but not essential, we need your management skills first

Why join us?

Genuine autonomy to improve processes and make decisions
A supportive leadership team who values people over process
The chance to build a team culture you can be proud of

In your supporting statement, we want to hear about:

The human stuff. We will have already seen your CV. Tell us about a time you managed someone who was struggling, not with the work, but with themselves. What did you notice? What did you say? What happened next?
The messy middle. Managing people isn't always motivational speeches and high-fives. Tell us about a difficult conversation you had to have with a team member. Be honest, how did you handle it, and what would you do differently now?
The tiny detail. Read our advert again. Pick one sentence from it that made you think "that's exactly what I believe" and tell us why.
The constraint. Write all of this in no more than 150 words. Use your own voice. We don't need a polished novel, we need the genuine you.

Closing Date: 5th July 2026

To view the Council Tax and Business Rates Recovery Team Manager role profile please click here.