Working hours: 37 hours per week

Contract type: 9 Month fixed-term contract

Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors, and businesses. We are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex.

We have one 9-month fixed term vacancy for a full-time Business Rates Officer. This is an exciting opportunity to actively improve the Council’s income through collection of Business Rates. We are looking for a motivated individual who is keen to be part of a team who work hard to achieve ambitious targets.

Each year the Council collects millions of pounds of Business Rates which contributes towards delivering essential services for our customers. The team is busy and dynamic, and you can expect to handle customer contact, carry out back-office work and complete Revenues Inspections within the Colchester area.

Within this Team it is essential for Officers to be able to handle confidential and personal information and to deal with customer enquiries in a sensitive and helpful manner. The successful candidate will be able to negotiate and have difficult conversations but will also have the ability to identify customers who require further assistance. We also expect them to have excellent written and verbal communication skills.

We aim to provide the best possible service for all of our customers therefore commitment to customer excellence is vital in this role.

Duties of the role

As an essential member of the Business Rates team, you will be able to work in a team to collect Business Rates and resolve customer queries at point of contact.

Qualifications and skills required

We expect you to have:

Be educated to a ‘A level’ standard or have the equivalent in experience.
A high-level knowledge and/or relevant proven experience in administration of Business Rates.

We also hope you have:

Experience of working directly with customers.
Excellent customer and communication skills.
The ability to deliver against personal and team targets.
A good knowledge of Colchester.
A full, clean Driving Licence and access to your own vehicle.

What we offer

The Council encourages all employees to maximise their potential. You will be entitled to join an attractive pension scheme and will receive a generous annual leave entitlement, including two extra company holidays during the Christmas period.

Other benefits include:

Flexible working
Gym, travel and online retail discounts
Excellent training, development and progression opportunities
The opportunity to work from home

For an informal discussion about this vacancy, please contact Rhiannon Archer at Rhiannon.Archer@colchester.gov.uk

For a copy of the job description, please click here.

Colchester City Council has a wide range of services and facilities that can involve dealing with children or vulnerable adults. We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.