Location:	Castle Point Council Offices, Kiln Road
Salary:	£31,022 - £33,143 per annum (SCP 17-21)
Working Hours:	37 hours per week
Contract Type:	Fixed Term Contract
Contract Duration:	6-month fixed-term contract, with potential to extend up to another 6 months
Number of Positions:	One
DBS Check:	Enhanced

 

Castle Point, Essex

Housing Registration Officer (Maternity cover)

Full Time – 37 hours

6-month fixed-term contract, with potential to extend up to another 6 months

  Grade 5 - £31,022 - £33,143

                

 

Castle Point Borough Council is seeking to appoint a dedicated and compassionate Housing Registration Officer to deliver a resident focussed, data led, performance driven service.

To work effectively as part of a small team responsible for maintaining the Council’s Housing Register, including comprehensive and accurate assessments of applicants’ circumstances, ensuring information provided is verified, keeping records up to date and carrying out periodic reviews to maintain up to date details

Support the Senior Housing Registration Officer in the planned delivery of services to adapt to changing community and customer needs and support monitoring service outcomes, ensuring effective delivery of personal objectives and the continuous improvement in service.

 

Key Skills and abilities

Educated to a good general educational standard, with the necessary operational experience within a team environment.

Ability to problem solve and understand customer needs, some who may be facing stressful and difficult situations

Ability to effectively within a team of officers providing critical housing support and advice in relation to the Councils approved registration process

Excellent customer care skills with the necessary interpersonal and written communication skills to deliver concise and clear information to clients and all stakeholder

Excellent IT skills

Ability to apply new policy and national regulatory requirements in an efficient and effective manner keeping systems processes and procedures up to date

Ability to manage challenging customer situations and stressful situations.

 

Not only is this a great role for the right candidate but you also get some great benefits including:

- 27 days Annual leave

- FREE Gym membership

- Membership of the Local Government pension scheme

- Eye test vouchers

- Professional learning development opportunities

- Staff discounts

- Employee Assistance Programme

 

For an informal discussion regarding this role, please contact Kelly Bristow – 01268 882411

 

The successful applicant will be subject to an Enhanced Disclosure & Barring Service (DBS) check.

The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.

Our values: Trust, Respect, Improving and Learning, and Customer Focus

Castle Point Borough Council is an Equal Opportunities Employer.