Corporate Case Service Officer (HR) - FT 12 months

A fantastic HR job in Canterbury, Kent.

Are you an organised and customer-focused HR professional who enjoys making a difference behind the scenes? We're looking for a Corporate Case Services Officer (Human Resources) to join our Corporate Case Services team on a full-time, 12-month fixed-term maternity cover contract.

This is an excellent opportunity to become part of a busy and supportive team that delivers high-quality HR services across Canterbury City Council. You'll play a key role in supporting colleagues throughout the employee lifecycle, helping to ensure our HR processes are efficient, compliant, and customer-focused.

What's in it for you?

• Competitive salary £33,622.29
• Flexible, hybrid working arrangements to support a healthy work-life balance
• Generous annual leave entitlement, plus bank holidays and additional given days over the Christmas period
• Excellent training and development opportunities
• Employee discounts and wellbeing benefits
• Free use of Canterbury's Park and Ride, flexi bus tickets, and Cycle to Work Scheme
• Access to free counselling, advice, and wellbeing support through our Employee Assistance Programme

About this HR role

As a Corporate Case Services Officer, you'll provide HR administration and frontline support across all stages of the employee lifecycle. Working closely with HR colleagues, managers, payroll, and external partners, you'll help ensure a responsive, efficient, and professional service for our customers.

Here's what you'll get up to:

• Supporting recruitment, onboarding, contract administration, employment changes, and other employee lifecycle activities.
• Managing HR enquiries by phone and email, providing accurate advice and guidance on recruitment, pay, terms and conditions, policies, and procedures.
• Producing contracts, formal employment documentation, and workforce information with a high level of accuracy.
• Working closely with managers, payroll, IT, Occupational Health, and HR specialists to resolve queries and maintain efficient processes.
• Monitoring and validating recruitment and employee information to ensure compliance with legislative and council requirements.
• Supporting our learning and development offer including meeting trainers face to face in our offices
• Analysing HR data and producing reports and KPI information to support service performance and continuous improvement.

Working Pattern

• Full-time role
• Monday to Friday
• Flexible and hybrid working arrangements
• Attendance at council offices and meeting venues as required by business needs
• 12-month fixed-term contract (maternity cover)

About you, the ideal HR professional for the job

Your knowledge (essential)

• Knowledge of data protection legislation and of employment legislation as relevant to the HR administration processes
• Knowledge of HR administration processes and documentation
• Knowledge of the management, processing and analysis of HR data within an HR Information System and outside of the system through the use of third party software (eg MS Excel).
• Working knowledge of the range of employment policies and contractual documents required by the employer.

Your experience

• Experience working within an HR administration or HR support environment.
• Experience dealing with a variety of customer enquiries and managing challenging situations professionally.
• Experience working with employment legislation, policies, and contractual documentation.

Your skills and qualifications

• Excellent organisational and prioritisation skills.
• Ability to work accurately and efficiently in a fast-paced environment.
• Strong communication skills with the ability to adapt your approach to different audiences.
• Ability to work independently and manage competing deadlines.
• Strong IT skills, including data analysis and the use of Excel formulas and pivot tables.

Ready to apply?

If this HR opportunity in Canterbury sounds like the next step in your career, we'd love to hear from you. Simply click the Apply Online button and complete your application.

Interviews will be 29th and 30th October 2026.

Want to know more?

For an informal chat about the role or what it's like to work in the Corporate Case Services team, please contact kirstie.willerton@canterbury.gov.uk or 01227 910783

Equality, Diversity & Inclusion at Canterbury City Council

We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected.

Our diversity strengthens our ability to serve the diverse communities we support through our work.

To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone.