Case Services Officer (Compliance and Repairs)

We have 2 positions available:  1 x Full Time Permanent + 1 x  Full Time 6-months Fixed Term Contract

Are you passionate about delivering excellent customer service and want to make a difference to the lives of Canterbury district residents?

This is your chance to become a vital part of our Case Services Team, delivering frontline services that make a real difference in our community.  In this role, you’ll work closely with our Compliance Team, keeping key trackers up to date, following up on repairs to ensure every job is completed, and supporting our tenants by arranging access to carry out essential work.  If you’re curious, motivated, and enjoy a role with plenty of variety, you’ll fit right in.

What’s in it for you?

• You will receive a annual salary of £27,958.94, this will be pro- rated for the Fixed Term Contract
• Cost of living pay award negotiated annually as a salary increase
• Flexible, hybrid working - we understand the importance of a good work-life balance.
• We offer a generous annual leave entitlement. You will receive 23 days annual leave, which increases with service, plus bank holidays, PLUS 3 given days which are usually used over the Christmas period when our main offices are closed.  
• We work a 37-hour week Monday to Friday and do not work on Bank Holidays.
• A fantastic local government pension scheme.
• We’ll support and encourage your career by providing excellent opportunities for training and development.
• An easier commute: free use of Canterbury’s Park and Ride, flexi bus tickets, and a cycle to work scheme.
• We have a new office right in the heart of the city centre.
• Employee perks, including multiple retailers and lifestyle discounts to help you get the most out of your money and enjoy your free time.
• Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs.

About this Level 1 Cases Services Officer role:

Here’s what you’ll be doing:

• Updating and maintaining compliance trackers to ensure our properties remain fully compliant.
• Following up with contractors to confirm that all works have been completed and to schedule appointments with tenants.
• Liaising with our Inspectors to make sure all records and information are accurate and up to date.
• Working closely with tenants to arrange property access so contractors can carry out essential compliance work.
• Maintaining high‑quality digital records and ensuring information is stored accurately.
• Providing wider support across the Case Team, contributing to a range of core functions.
• Details of the areas covered by the team can be found in the Service Level Activities under Neighbourhood Management / Tenancy and Asset Technical Support.

Working pattern:

• You will be working a 37-hour week Monday to Friday, excluding bank holidays. You will need to be able to work from 9am to 5pm.
• Our team is hybrid therefore we are required to go into the office and work together with working from home.

About you, you will have the following;

• Work as a team player
• Able to prioritise workload
• Ability to communicate effectively with a diverse audience in writing and verbally on a wide range of services
• Good knowledge of M365 Software
• Resilience to work in a fast-paced environment
• Ability to multitask and effectively handle tasks or responsibilities that span various functions of our service delivery

Interviews are planned to take place week commencing 20th April 2026

This is a great opportunity for someone who is interested in making a difference to our Council Tenants and looking to further their career.  If this job opportunity looks right for you, then please apply today.

Simply click the “Apply Online” button and create your account to begin your application form.

For an informal chat to find out more about the role or what it’s like to work for Canterbury City Council’s Case Services Team, please contact Sonia Hickman, Case Services Team Leader sonia.hickman@canterbury.gov.uk.

Equality, Diversity & Inclusion at Canterbury City Council.

We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected. 

Our diversity strengthens our ability to serve the diverse communities we support through our work.

To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone.